Customer Service Manager

SHARON L GARCIA

*** ******** **.

MODESTO CA ****6

209-***-****

********@*****.***

OBJECTIVE: To gain a position in a growing organization .

SKILLS/EXPERIENCE:

Thirteen years experience in commercial and residential property management. Certified Property Manager. Advertising and marketing of property availability. Tenant application screening. Executing and negotiating leases or rental agreement. Supervising eviction procedures in violation cases. Resolve client and tenant complaints and conflicts. Supervise and oversee all maintenance staff and property repairs.

Twenty-five years in the banking industry with knowledge of all banking procedures and departments. Strong management experience including hiring, training and counseling of new employees, salary reviews, preparing staff scheduling and performance reviews.

General office, vast knowledge of payroll, A/R & A/P, billing and collection procedures.

Ability to handle a strong workload in an efficient and timely manner. Strong time management and organizational skills. Strong record of accomplishment of customer service and sales, good verbal and written communication skills.

EMPLOYMENT:

G. Ellis & Co. / Sundance Development, Modesto Ca. Property Manager 2006 to present.

Delta National Bank, Riverbank Ca. Asst. Operations Officer 2004-2006

Lance Ellis Real Estate, Modesto Ca. Asst. Rental Manager 2001-2004

Bank of the West, Modesto Ca. Asst. Operations Manager, 1998-2001

Downey Savings and Loan, Fremont Ca, Customer Service Manager 1994-1998

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