Customer Service Manager

Lorraine Morales

***** ****** ******

Norwalk, CA 90650

714-***-****

OBJECTIVE

To obtain a challenging position in a fast-paced, corporation which utilizes my extensive

experience and demonstrated my abilities in customer service.

QUALIFICATIONS

Store Manager, Shipping and Receiving, Inventory, Payroll Management, Monthly Budget Control,

Customer Service, DTS, Oversee Furniture Dept., Evaluation, Monitored store mark downs,

SKILLS & KNOWLEDGE

Payroll software, Evaluation software, Microsoft Word, and 10 Key

Big Lots Store Manager 05/10 - 09/14

Payroll Scheduling

Monthly Budget Control

Employee Schedules & Evaluation

Execute Direction

DTS

Plano Sets are executed

Shipping & Receiving

Oversee Furniture Dept.

Loss Prevention

Execute Food Fresh Program

Execute EBT Process

Michaels Store Manager 02/04 - 02/-10

Payroll Scheduling

Monthly Budget Control

Employee Schedules

Execute Direction

CRI Scores

Plano Sets are executed

Shipping & Receiving

Mainly Seconds 12/01 – 02/04

Supervised a team of employees

Stock register drawers

Replenished Inventory

Opening and closing of store

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