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Customer Service Field

Location:
Mooresville, NC
Posted:
June 25, 2015

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Resume:

RODNEY A. GERMAN

*** ******* **, ****, ** *****

704-***-****

acqfe1@r.postjobfree.com

EDUCATION

1998Catawba Valley Community College

Certificate of completion (Metal Fabrication)

1995Gaston College

Associate of Applied Science (Business Administration)

1992Okuma Machinery

Technical Classes

EMPLOYMENT

2011- Field Service Tech/Service Coordinator,

Present Morris South

Responsible for service repairs on new and used machines.

Coordinate service calls for installations and machine repairs

on new and used machines. Responsible for scheduling up

to 30 service technicians and coordinate this with end-user.

Morris is a dealer for Okuma, Hardinge, Tsugami, as well as repairing other brands.

2005- Field Service Tech/Service Coordinator, DMG America

2011 Provide the utmost quality of customer service as

well as resolving machine problems.

Coordinate service calls and installation of machines Responsible for field service repairs on new and used machines,

both turning and milling machines with Siemens, Heidenhain, and

Fanuc Controls

1997-Field Service Tech/Service Coordinator,

2005Chiron America

Responsible for field service repairs on new and used machines.

Communicating with engineering department, as well as part vendors to solve assembly problems.

Schedule the initial setup and precision checks, holding tolerances of seventeen microns as well as final assembly of CNC components.

Responsible for overlooking and handling installs and service issues with all “Wheel machines” in North America.

1997-Machine Tool Assembly, Okuma America

1992Communicate with engineering department to

solve assembly problems associated with precision assembly production.

Providing customer service regarding inquires with assembly procedures or techniques.

Participate in the prototyping as well as production of vertical machining centers.



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