Customer Service Teacher

H: 301-***-**** ***********@*****.***

Objective

Demonstrate a great ability to communicate effectively, both through speech and writing, and simultaneously use these skills to

be a positive and productive asset for your organization.

Professional Profile

Extremely customer service oriented

Creative, outgoing, communications/media specialist

Motivational youth speaker and teacher

Self-enrichment consulting

Professional Experience

Substitute Teacher, PRINCE GEORGE’S COUNTY PUBLIC SCHOOLS, Maryland December 2014-Present

Provide instruction, Manage classroom environment, Promote student learning, Implement teacher lesson plans

Assign students class work and homework and maintain classroom control and discipline

Contract GSA/DHS Security Officer RONALD REAGAN BUILDING, Washington DC, August 2014

Greet employees and visitors entering the building

Conduct access control by visually inspect employee badges

Visually inspect visitors bags upon entering the building

Substitute Teacher, S.O.S (saving our students through teaching) Washington, DC, February 2011-December 2012

Provide instruction, Manage classroom environment, Promote student learning, Implement teacher lesson plans

Assign students class work and homework and maintain classroom control and discipline

College Prep Teacher/ Special Education Teacher, SUNRISE ACADEMY Washington, DC, June 2007-November 2009

Work closely with children with learning and emotional disorders

Taught, created, and implemented the College Prep #101 course

International/Domestic Admissions Counselor/Media Specialist, SOUTHEASTERN UNIVERSITY, Washington, DC July 2006-June 2007

Deliver college admissions presentations

Counsel and correspond with International and domestic students through the college admissions process

Recruit prospective students at college fairs

Produce end of the year farewell graduation highlight promotional videos

Contract GSA /DHS Government Security Officer, DEPARTMENT OF LABOR (Coastal International Security) Washington, DC October 2004-July 2006

Greet employees and visitors entering the building

Conduct access control by checking visually inspecting employee badges

Worked in command center and monitor CCTV security screens

Communications Disaster Specialist, FEMA, Hyattsville, Maryland June 2004-October 2004

Intake victims personal information and how they were affected by the disaster

Advise victims of available resources to help with recovery

Give referrals to assist in recovery

Promotions Producer/Interstitial Producer/ Voice Over Artist, WHUT-TV Washington, DC, October 2000-August 2003

Produce promos for the station, Interview guests appearing on the show and cut voiceovers for the promos

Serve as creative services liaison’s to other PBS creative services affiliates

Freelance Promotions Production Assistant, BET-TV Washington, DC, May 2000-October 2000

Assist producers with writing scripts

Produced promos

Education & Training

Bachelor of Arts in Communications, Howard University, Washington, DC

Minor: Theater

Skills

Organizational Skills

Interpersonal

Customer Service

Leadership

Teaching

Career Counseling

Training/Coaching

Public Speaking

Recruiter/Presentation Specialist

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