Customer Service Assistant

Sarah Whiteley

**** ** **** *** ***, Doral, FL, *3178

Mobile: 305-***-**** Email: *****************@*******.**.**

PROFESSIONAL PROFILE

Completed high school with all honors

A bachelor’s degree in TV and Media Production

Proficient in Office Suite Programs

Communication skills

Knowledge of the Adobe suite particularly Flash and Photoshop

Public Speaking skills

Customer Service Experience

Scheduling and time management

PROFESSIONAL EXPERIENCE

David James Retail Solutions .

September 2014- May 2015

Executive Assistant and Recruiter

Responsibilities:

Managing schedules and time sheets

Event planning and organization

Making Travel arrangements for management to countries all of the world

Social Media management including website development

Directing telephone calls

Monitoring and recording expenditures within the office

Proofread and edit documents and take dictation from meetings

Evaluates resumes, references and scheduling of candidates for recruitment

Nordstrom Rack, Sawgrass Mills Shopping Outlet Mall, Sunrise, Florida, USA.

June 2014- August 2014

Customer Service Representative

Responsibilities:

Operating Register

Managing switch boards and directing calls

Handling email enquiries

Scheduling of projects and tasks

Ensuring that every customer was satisfied through shopping experience

Provide reports daily to management

Lawlors Hotel, Popular sq, Naas, Co Kildare.

Food and Beverage Assistant

January 2014 – May 2014

Responsibilities:

Customer service and satisfaction

Taking food and beverage orders

Managing a section with up to 15 tables

Catering for each customers individual needs (dietary requirements)

Dealing with payments by cash and credit cards

Carrying out cleaning duties

Meet and greet of guests on arrival

Up sell and cross sell food, beverages and services

River Island, Fairgreen Shopping Center, Carlow, Co Carlow.

Retail Assistant (Seasonal)

November 2013– January 2013

Responsibilities:

Operating Register

Restocking merchandise

Managing sections in the store

Ensuring that each customers needs are adhered to

Greeting customers who enter the store

Being responsible for processing cash and card payments

Dealing with customer refunds and complaints

Attaching price tags to merchandise

Security within the store, being aware of shop lifters and fraudulent credit cards etc.

Keeping up to date with Promotions

Dressing the window with new displays

Killashee House Hotel and Villa Spa, Kilcullen road, Naas Co kildare.

Food and Beverage Assistant

February 2013– November 2013

Responsibilities:

Customer service and satisfaction

Taking food and beverage orders

Managing a section with up to 25 tables as head of the team

Managing a conference or banquet

Catering for each customers individual needs (dietary requirements)

Dealing with payments by cash and credit cards

Carrying out cleaning duties

Up sell and cross sell food, beverages and services

Adhere to the 4 star standards

Completed a customer service training course

References Available Upon Request

Contact this candidate