Customer Service Representative
Resume:
Amanda Colon
**** * ****** ** ******** Florida **815
***************@*****.***
OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people
SKILLS
• Interpersonal Communication Skills
• Organization Skills
• Verbal Communication Skills
• Strategic Thinker
• Determined
• Customer Service Skills
EXPERIENCE
Sales Representative
01/2014-Present
One Touch Direct
Working for AT&T
Answering outbound calls to upgrade recent customers services such as home phone, internet, and television
Customer Service Representative
04/2013-11/2013
Sykes Enterprises
Working for Service Experts Heating and Air-conditioning
Took inbound/outbound calls to scheduled appointments for technicians to provide service to client homes
Made outbound sales to recent customer to upsell them on new heating and air-conditioning equipment
Financial Services Supervisor
10/2011-11/2012
GC Services
Working for Verizon Wireless, answering inbound calls
Handled the escalated calls for customers with difficult situations
Received and applied payments to customers’ accounts as well as payment arrangements
Made adjustment to the customer’s bill if necessary
Responsible for first call resolution on customer accounts that required additional assistance
Admissions Representative 02/2015-Present
Florida Technical College
Responsible for calling potential students to schedule interview to meet with them for a career consultation
Responsible for interviewing and enrolling potential students for class by going over the different programs offered and how to get started for class. Also responsible for giving potential students a tour of the college.
Responsible for doing my own time sheet.
Used printer to fax, scan, print, and copy different documents.
Used Work, Excel, etc. to make documents.
EDUCATION
Keiser University
2011-2013
Lakeland FL
Associates Degree in Business Administration
Lake Gibson High School Senior 2010-2011
Lakeland FL
High School Diploma
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