Administrative Assistant Customer Service
Resume:
Diane C. Salazar
San Antonio, TX 78209
817-***-**** Cell
**********@*****.***
Objective: To secure a position that will allow me to fully utilize my communication, organizational and problem solving skills within your organization.
Summary of Qualifications and Areas of Expertise
Community organizing
Strong decision maker
Working with diverse cultures
Prioritizing & delegating abilities
Microsoft word, excel, access
Marketing
Community involvement
Customer service
Bilingual speaker
Oral presentation skills
Power point presentation
Case management
Team Building & Team Leadership
Project Management
Organization & Administration
Community relations
Background / Experience
7years Working with the City of Fort Worth
5 years Working with Non- Profit Organizations
5 years Customer Services
3 years Teaching
5 years Volunteering
Education
Texas Wesleyan University Fort Worth, TX
Professional Experience
Administrative Assistant Health Markets San Antonio, TX
Nov.2014-Jan.2015
Open office, provided quotes for health insurance. Answered questions, phone calls, marketed
Maintained a clean office environment.
Administrative Assistant BCFS San Antonio, TX
Sept.2014-Oct.2014
Maintain and ensure confidential information. Assist different Case manager, supervisors and Directors as needed. File, copy, scan reports, and receive incoming call. Prepare reports, documents, maintain inventory of equipment such as lap top, I phones. Prepare expense report, make travel arrangement, and order office supplies.
Private Nanny San Antonio, TX
Jan.2014-April 2014
Ensure the safety and wellbeing of 4 month infant. Maintain feeding and sleeping schedule, light washing, prepared bottles and washed.
Security Guard U.S. Security Associates, Inc. San Antonio TX
Dec.2012- Nov.2013
To watch over private property and keep safe, report all changes.
Security Guard Executive Security Systems San Antonio TX.
July 2012 – Dec. 2012
Ensuring that all safeguards are being properly maintained, monitor and maintain different post.
Security Guard Allied Barton San Antonio TX, Fort Worth, TX
Mar.30, 2010 – July 2012
Monitor and maintain different posts ensuring that all safeguards are being properly maintained. Monitor detectors that employees pass through. Observe and report all changes while on duty. Inventory all equipment, complete interior patrols, checking all doors leading to exterior, monitoring incoming and outgoing flow of traffic, surveillance cameras.
Administrative Assistant Minority Women Business Enterprise, City of Fort Worth
Dec. 27, 2007 – Dec. 11, 2010
Coordinated with various staff for operational support activities, served as a liaison between departments/divisions, provided administrative support for various divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries, compose and edit correspondence and memoranda’s; distributed agendas and minutes, scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors which also included travel and lodging arrangements.
Entered city’s contracts into database, provided listings of Minority City vendors, prepared data for City Council meetings, prepared credit card reports, paid incoming bills, and kept the calendar for assistant director, attended meetings, reserved and prepared conference room for department ‘s use, ordered offices supplies.
Human Service Specialist Day Labor Center, City of Fort Worth
Dec. 10, 2000 – Dec. 27, 2007
Developed and implement the policies and procedures for the Day Labor Center, promoting the DLC by making presentations to community organizations, assisted contractors along with homeowners to match their needs with skilled and unskilled laborers, case management, social services and housing referrals on an as needed basis. Worked with a diverse population, this included the homeless.
TABC Instructor, certified That’s The Ticket, San Antonio, TX
Aug 05, 2000 - Dec 31, 2000
Educated participants on the laws of the Texas Alcohol and Beverage Commission, responded to participant’s questions concerning laws, advised and counseled attendees on techniques on settings limits with their clients.
Community Organizer Near Northside Partners Council Fort Worth, TX
May 1998 - May 2000
Assisted with the Rockefeller Foundation grant on jobs and educational initiative. Put in place focus groups, maintained budgets, assisted with neighborhood housing issues with The Urban Institute, Washington DC. Maintained databases and the budgets, developed strategies for working with the community on the near closing of a school based clinic. Worked with community volunteers to coordinate the annual Christmas events. Planned and promoted the Kid Fish project along with F W Police and other private agencies. Organized the opening celebration of the community garden ensuring that city officials and the media attend this event. Identify, recruited and foster community leaders to develop their talents in order to better to serve the community. Coordinated community meetings in order to educate and promote city initiatives. Assisted board members and neighborhood committees to develop working partnerships with agencies, community members and private industry. Organized neighborhood crime watch groups with FW Police.
Interim Director for Amistades Program Near Northside Partners Council,
March 2000 - May 2000
Reported to funding sources, oversaw community volunteers who assisted senior citizens with support and prevention of early entry to nursing homes; screened, recruited, trained and supervised volunteers, made home visits to clients in the program.
Case Manager Wesley Community Center Fort Worth, TX
May 1996 – May 1998
Developed and implemented programs to support stay at home moms, worked with high-risk youth and their families, provided clients with information and referrals services of local providers.
Languages Spanish
Professional Memberships
Graduate of Hispanic Leadership class of 2005 Hispanic Chamber of Commerce
Past Executive Board Member Hispanic Women’s Network
Hispanic Leadership Organization City of Fort Worth
National Council for La Raza (past member)
Hispanic Chamber of Commerce
Volunteer Experience
HWNT: Chaired the Latina Art Show that raised money for scholarships
FW Sister Cities: Hosted student from Toluca Mexico for leadership exchange program
Red Cross – Intakes, enter data to database during both Hurricanes Katrina and Rita
Rotary International host and participated in teacher exchange Cozumel Mexico
Women Center assisted rape survivors while in the hospitals translating English to Spanish
FWISD Growth Center Mentor
Meals on Wheels food delivery for the Near Northside Partners Council
References
Available upon request
Contact this candidate