TASHIANA HANKS

*** ****** ***** ****

SANDY SPRINGS, GA

acqfaf@r.postjobfree.com

678-***-****

OBJECTIVE

Customer service professional with 7-years background in Boutique and Department Retail, and Assisting Managers and Owners. Interested in pursuing a more in depth administrative position. Excelled in organization, customer service, and problem solving.

SKILLS & ABILITIES

Detail Oriented

Microsoft Word, Excel, Power Point, Outlook, Publisher, Access

Fax, Scanner, Copier, Multiple phone line skills

Excellent Verbal and Written Communication skills

Cashier, Extensive POS skills

Organized

Email, Social Media Savvy

EXPERIENCE

RETAIL WOMENS DESIGNER, NORDSTROM

4400 Ashford Dunwoody Rd, Atlanta GA 30346

FROM FEBURARY 2015 TO CURRENT

Maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Assist in the training and development of peers.

Uphold merchandising and store cleanliness standards

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Answer customers’ questions and provide information on procedures and policies.

Build and foster relationships with customers to maximize sales.

Consistently achieve Sales goals and numbers every pay period to ensure commission.

Offer and open visa signature cards to each and every customer.

ASSISTANT MANAGER, SAGE AT THE COLLECTIONS

410 Peachtree Parkway Cumming, GA 30041

FROM NOVEMBER 2014 – JANURARY 2015

Making sure the floor runs smoothly when store manager is out of the business.

Meet and exceed the store's monthly targets and handle budgets

Recruit and train new team members

Handle any enquiries and complaints and monitor customer service

Serve customers to maintain own sales goals

Put together the rotations and shifts based on productivity

Check that the products you sell are well displayed and constantly make sure the floor is neat

Managing deliveries and any invoices that needed to be processed.

Weekly Audits of tills to reconcile any shortages or overages.

ASSISTANT MANAGER, CACHE AT NORTH POINT MALL

North Point Circle, Alpharetta, GA

FROM JANUARY 2013 – NOVEMBER 2014

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Maintain store staff by recruiting, selecting, orienting, and training employees.

Adjust pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Market merchandise by studying competitors advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Contributes to team effort by accomplishing related results as needed.

Learn under Store Manager and District Manager on policy and expectations.

ADMIN ASSISTANT, GTHANKS COMPUTER SERVICES AND REPAIR

State Bridge RD. Alpharetta GA

FROM FEBURARY 2011 TO JANURARY 2013

Assist clientele as they enter office and via phone

Perform filing, data management, drafting and editing short office memos

Assist with all other office administrative duties

Manage calendars, screen phone calls, organizing office to efficiency

Work closely with Owner in payroll, invoicing, and customer acquisition

MERCHANDISER, CRACKER BARREL OLD COUNTRY STORE

Statesboro, Ga

FROM MARCH 2009 TO JANURARY 2011

Meet sales requirements for specific items.

Relate to the guests and recommend products.

Have proficient product knowledge.

Have outgoing personality.

Clean and organize the back stockroom.

Present on truck days to put the floor together according to planogram.

EDUCATION

ALPHARETTA HIGH SCHOOL, ALPHARETTA GA

College Preparatory Diploma August 2005- Completed May 2009

GEORGIA SOUTHERN UNIVERSITY, STATESBORO GA

Mechanical Engineering Major August 09- Current

COMMUNICATION

Established strong relationships to gain support and effectively achieve results. Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

LEADERSHIP

Dance team and Step team captain for two years in college. I worked my way from Sales associate to PT manager, to FT Manager at Cache in less than a Year. With the knowledge in many different area’s I’m the constant go to person for any solutions.

REFERENCES

Available Upon Request.

Contact this candidate