Customer Service Management

INDURJEET AUBEELUCK

Suite **** – *** Hillcrest Avenue, Mississauga, ON L5B 4B1

Mobile: 647-***-**** Home: 289-***-****

E-Mail: **********@*****.***

OBJECTIVE

A challenging position, which would allow me to use the skills and abilities developed through my experience and education, with the opportunity for professional growth and career building.

Relevant Accomplishments

With a passion for education and a firm commitment to optimizing student and school success, adopted innovative teaching and learning strategies and significantly enhanced students’ performance to 82.4% in Business Studies and 75.8% in Economics.

Established a highly efficient attendance tracking and monitoring system and drastically reduced lateness and absenteeism by 70%.

Fully collaborated with Programme Coordinators, restructured Student Specification Sheets and boosted up part-time students’ performance in Buyer Behavior module to 100%.

Successfully explored the market development opportunity of Venture Capital Financing and advised Small & Medium Enterprises on alternative sources of finance.

Conducted productive in-depth research on Consumer Satisfaction in the retailing sector.

Profile Summary

Bilingual in English and French, with excellent written and spoken abilities.

Good interpersonal and communication skills with a positive attitude.

Effective listening and analytical skills in order to resolve matters as desired and very proactive

Finely tuned organizational skills with ability to prioritize workloads and coordinate activities of projects within budget, resources and requirements

Excellent customer service and result oriented attitude to achieve organization’s objectives

Solid computer skills: MS Suite including, Word, Excel and PowerPoint

Experience Highlights

FULL-TIME

JANUARY 1999 TO APRIL 2015 – EDUCATOR, SECONDARY LEVEL

Responsible for creative lesson planning, curriculum development, instructional best practices, classroom management and discipline, learner assessment, experiential learning and assessing teaching and learning techniques for special needs students.

Earned high marks for the quality and creativity of classroom teaching, lesson plans and instructional materials used in teaching diverse subjects.

Developed innovative approaches that were repeatedly held up as the model standard for attaining school goals in areas of technology integration across the curriculum.

Consistently commended for ability to redirect students exhibiting behaviour problems by replacing disruptive, unproductive patterns with positive behaviours.

Established positive relationships with students, parents, fellow teachers and school administrators/staff.

Set up a Health Club and acted as mentor to trainee teachers pursuing PGCE course.

MARCH 2010 TO APRIL 2015 – SECTION LEADER

Reviewed teaching and learning strategies to be consistent with students’ learning capabilities.

Actively served on a variety of school committees and task forces focused on curriculum development, textbook review, fundraising and anti-bullying efforts.

Developed conflict resolution skills to intervene, handle and prevent verbal and physical crises.

Delivered exceptional service in resolving inquiries by determining the root cause of any issue, taking appropriate actions and effectively educating students regarding responsible behaviour.

Responsible for school time-table and demonstrated ability to deal with a wide range of extra-curricular activities, often in deadline-driven circumstances.

SEPTEMBER 1997 TO DECEMBER 1998 – SENIOR ACCOUNTS CLERK

Responsible for the preparation of Financial Statements.

Received recognition for effective delegation, time management, motivation and psychological attachment, resulting in prompt submission of relevant reports to Singaporean branch.

PART-TIME

AUGUST 2011 TO JUNE 2014 – PART-TIME LECTURER, UNIVERSITY OF TECHNOLOGY, MAURITIUS (UTM) AND UNIVERSITY OF MAURITIUS (UOM).

Lecturing, conducting tutorials, designing of syllabi, presentation of written material, attending Board of Examiners to discuss on examination policies and assessment criteria of the modules:

E-Marketing - Postgraduate Level (MBA), UTM

Consumer Behaviour & Marketing Management – Undergraduate Level, UTM

Management Principles & Practices – Diploma Level, UTM

Buyer Behaviour, Undergraduate Level, UOM

JANUARY 2012 TO DECEMBER 2014 – DISSERTATION SUPERVISOR & ASSESSOR

Guided students in their respective projects, UTM.

Conducted major Marketing Research on Social Media, Marketing Strategies, Branding, Training & Development, Customer Relationship Management, Customer Participation, Co-creation of Value and Psychology of Ethical Consumption.

AUGUST 2009 TO DECEMBER 2014 – BUSINESS CONSULTANT

Designed effective marketing plans and gained acknowledgment for recommended tactical implementation strategies to Small & Medium Enterprises.

Education and Professional Development

Master in Business Administration (MBA), Marketing Management (First Division)

Post Graduate Diploma in Marketing Management (PGDMM)

Post Graduate Diploma in Management (PGDM)

B.Sc (Hons) Economics

References Available Upon Request

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