Customer Service Office

Alisa Mcknight Cell: 917-***-**** Home: 347-***-****

*** ***** **** ****** *****:**********@*****.***

Far Rockaway, NY 11691

PROFESSIONAL EXPERIENCE

HAKS Engineering and Architecture Receptionist 2/25 - Present

Answered switchboard and transferred calls to correct locations

Keeping an organized calendar for management

Maintained schedules and booked conference rooms for client and staff meetings

Ordered office supplies and food for client and staff meetings

Handled incoming and outgoing mail

Handled Special Projects on an as-needed basis

Home Depot, New York, NY Concierge 10/14 - 1/15

Greet customers

Answer all calls regarding online package

Process online orders

Look up orders and retrieve packages for customers

BLS Limousine Service Queens, NY Reservationist 6/12 – 12/12

Answered busy switchboard

Made reservations

Opened accounts and logged in account information

Village Copier, New York, NY Receptionist 5/10-3/12

Answered busy switchboard and directed calls to correct locations

Maintain conference room schedules

Ordered office supplies and food for staff and client meetings

Separated and dispatched mail to different departments

Off Track Betting, New York, NY Customer Service 3/08-5/10

Telephone Betting Agent

Answered busy switchboard

Placed wagers into computer system for clients

Handled client inquiries and issues regarding bets placed

SKILLS: Microsoft Office, Word, Excel, PowerPoint, Outlook

EDUCATION

Business Informatics

Stenography/Court Reporting 9/12-6/14

Plaza College

Business Administration 9/03-6/05

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