Customer Service High School

MS. DEMITRI BARNETT

CAREER OBJECTIVES

Work as a team player to meet client demands while implementing cost effective ideas to generate revenue and provide administration support in a corporate organization.

ACCOMPLISHMENTS

Bald Eagle Award from Hewitt Associates

Worked as team lead on two large market client teams (large market client population of 3,500 to over 12,000 employee’s)

Improve workflow measures from 70% to 90%

Created ten processing procedures

SKILLS

Make Daily Bank Deposits

Setup Store Merchandise

Multi-task Duties & Special Projects

Process 401k Plans Eligibility and Pension Plans Transactions

Customer Service Support

Generate SAR’s (Summary Annual Reports) and Provide VOA’s (Verification of Assets)

Receive & Process Checks for Contributions & Loans

Alpha/Numeric Data Entry and Filing

Perform Benefit Auditing and Annual Compliance

Vendor & Client Communication

Account Reconciliation

Create/Update SOP’s (Standard Operating Procedures)

COMPUTER SKILLS

Typing Speed: 45 words per minute

Peripheral Devices (Scanners, Printers, Fax machines, Time Stamp, 10-Key by Touch, etc)

Computer Software’s (Trust Mark System, Quick Books Pro, Peach Tree, AWD Workflow, People Soft, SAP, Omni Plus, Oracle, HRO Workbench System, TBA- Total Benefits Administration System, Siebel, AS400 System, Relius, Visio, Sngit, Professional Adobe, Outlook, etc)

Microsoft Office Suites (Microsoft Communicator, Word, Excel, Access, PowerPoint, etc)

WORK HISTORY

Link Staffing Services (Wal-Mart), 242 1st Street West, Humble, TX 77338 Feb 12, 2015 – Apr 10, 2015

Laborers/Warehouse

Supervisor: Cassandra /Joann 281-***-****

Stock and setup merchandise on shelves.

Setup modules and advertising signs to display merchandise.

Self Contract,

UIL – Houston Chapter Official Aug 18, 2014 – Feb 10, 2015

Basketball and Volleyball Referee

Game Assignors: Alex Crump / Kenneth Killings 832-***-****

AON HEWITT formerly Hewitt Associates, 9500 Lakeside Blvd, The Woodlands, TX 77381

Pension Administrator Sept 30, 2013 – May 15, 2014

Unit Manager: Venus Jackson 847-***-****

(BOA) Benefits Operations Administrator Nov 26, 2006 – Mar 29, 2013

Unit Managers: Nozer Dungor /Tiffany Bass /Paula Thoma

I was responsible for delivering timely and accurate information to each participant that requires executing manual processes requiring pension plan knowledge and analysis.

AIG VALIC, 2929Allen Parkway, Houston TX 77019 Aug 22, 2005 – Nov 24, 2006

(CTS) Client Transactions Services/Payroll Specialist

Supervisor: Sharon Jett / Judy Delgado 713-***-****

I was responsible for processing withdrawals and surrenders on pension & non-pension plans using legal requirements; such as plan restrictions, PA Requirements, ERISA/REA, & vesting requirements to qualify all disbursements, then I was transferred into the Payroll Dept to process general payroll and etc.

HAND BENEFITS & TRUST, INC, 5700 NW Central Dr. Suite 400, Houston, TX 77092 Dec 18, 2000 – Aug 18, 2005

Account Analyst

Supervisor: Paula McCord 713-***-****

The overall purpose of the position is to manage the day-to-day processing of transactions for the retirement plans administered within the defined contribution and pension benefits service departments.

Process pension and non-pension payrolls, Loans, Distributions, Hardships, Elections, Rollovers, Open Enrollments

Annual compliance testing – nondiscrimination testing such as ADP, ACP, 415, 410b

EXXONMOBIL USA (Kelly Services), 4550 Decoma Houston, TX 77092 Mar 28, 1998 – Dec 15, 2000

Benefits Accounting Processor

Supervisor: Todd E. Datchko 713-***-****

Prepare Daily Cash Receipts: (Daily Averages: $100,000 to $25,000,000)

Process Daily Thrift Withdrawals, Elections, Stock/Trades, Distributions, & Rollovers

Create monthly reports of bank deposits, pin mailers, contributions, withdrawals, and elections

EDUCATION

North Harris Montgomery Community College Houston, TX Sept 09, 1999 – Dec 12, 2004

Education in Accounting with 47 credited hrs - GPA 3.34

M.B. Smiley High School

Graduated Cum Laude with High School Diploma Houston, TX Aug --, 1989 – May 25, 1993

OCCUPATIONAL LICENSE OR CERTIFICATION

Professional Bookkeeping Certificate from North Harris Montgomery Community College

ASPA Daily Pension Operations Certification from American Society of Pension Actuaries

ASPA Pension Administrator PA-1A&B Certification from American Society of Pension Actuaries

SALARY

I wish to keep my salary open.

E-MAIL ME AT *********@*****.***

14403 WALTERS RD #681902 • HOUSTON, TEXAS 77268 • Phone 832-***-****

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