Project Manager Customer Service

Corinne Upton **********@*****.***

*** ********** **, ********* ** 13211 Cell 315-***-****

PROFESSIONAL SUMMARY

Project Manager offering expertise in process improvement, budgeting and forecasting. Exceptional leader who operates efficiently and creatively in fast-paced environments. Define clear target and objectives and communicate them with other team members.

SKILLS AND CERTIFICATION

Project planning and development Procedure development

Inventory control Multi-site operations

Expense reports Strategic planning

Performance evaluations Contract review and recommendations

NICET Level 1 VSST Level 1- (Video Certification)

OSHA 10hr Bosch Certified

Verint and March software certified Creating BOMs

WORK HISTORY

Project Manager

Life Safety Engineering 10/14 – Present

Directed planning, budgeting, vendor selection and quality assurance efforts.

Supervised the work of 20 team members, offering constructive feedback on their work performance.

Defined clear targets and objectives and communicated them to other team members.

Monitored timelines and flagged potential issues to be addressed.

Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.

Created SOW (Scopes of work)

AIA, change orders, RFI's and creating BOMs

Monitoring timelines and flagged potential issues to be addressed

Project Manager/Sr. Security Technician

Walmart 05/09 – 10/14

Supervised the work of several team members, offering constructive feedback on their work performance.

Defined clear targets and objectives and communicated them to other team members.

Monitored timelines and flagged potential issues to be addressed.

Implemented a set of comprehensive tracking processes to monitor contractor’s performance.

Assessed vendor products and maintained positive vendor relations

Installation/Troubleshooting of Security, Burglary and Fire Alarm Systems

Customer Service / Operator

Eastern Security/ Rapid Response Monitoring 09-2004 to 03-2008

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

EDUCATION

ITT Technical Institute

Computer Science

Liverpool High School

Regents

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