Customer Service Insurance
Resume:
Lynda M. Roberts
Winchester, KY 40391
Objective: A highly efficient individual with experience in insurance, customer service, and billing. Excellent multi-tasker and demonstrated team player with a positive attitude. Seeking a challenging position with in your company.
Experience: Pacific Pulmonary Services Lexington, Kentucky
Customer Service Feb 2015- Current
Communicated with patients, doctor’s offices, insurance companies, and field techs to requalify patients for their oxygen systems. Obtained documentation from doctor’s offices in order to requalify patient’s oxygen, in accordance to Medicare guidelines. Scheduled maintenance, exchanges, and deliveries in regards to patients and their oxygen systems. Organized and maintained patient accounts for billing purposes. Demonstrated the ability to multi-task and service several hundreds of accounts at the same time, in a calm and professional manner.
General Dynamics. Winchester, Kentucky
Customer Service Sept 2014 to Feb 2015
Complied with federal, state and company policies. Trouble-shoot consumer accounts. Answer questions about healthcare and the affordable care act. Assist consumers with completing applications for health insurance. Resolving plan issues between consumers and insurance providers. Review, research and negotiate insurance, health plans, benefit packages and other contracts. Provided operational support for high-volume call center institution.
Amazon Winchester, Kentucky
Customer Service March 2014 to June 2014
Troubleshooting consumer accounts and issues. Billing & shipping inquires. Merchandise inquiries. Provided operational support for high-volume warehouse. Communicated with customers, employees and other individuals to answer questions and explain information. Provide operational support for high-volume institution.
PJ’s Food Mart Stanton, Kentucky
Cashier/Stocker Jan 2013 to March 2014
Communicated with customers, employees and other individuals to answer questions and explain information. Provided stellar customer service to customers. Stocked and cleaned the store. Closed the store and performed safety and security procedures. Handled safe and bank drops. Decreased waste and promoted cost effectiveness while maintaining customer safety and quality of care.
Education: Graduate of Powell County High School Stanton, Kentucky
2012
Personal References:
Billy Jones 859-***-****
Clark County Fire Chief
Jessica Couch 859-***-****
Accountant at Wabasco
Professional References:
Rick Dunn 606-***-****
Owner of PJ’s Food Mart
Diana Jones 859-***-****
Co-worker at Pacific Pulmonary Services
Bessie Barker-Willoughby 606-***-****
Former Co-worker
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