Lean Six/Sigma Black Belt

Ian S. Bullock

Menomonee Falls, WI *****

*****@***.*** https://www.linkedin.com/in/ianbullock1 262-***-****

Global Process Excellence Leader

Innovate Improvements to Broken Processes

Strong background in Lean and Change Management within Automotive, Healthcare Systems, and Life Science industries to directly or indirectly impact customers and build relationships. Six Sigma Black Belt certified.

Employment History

GE HEALTHCARE LIFE SCIENCES, Uppsala, Sweden 2010 to Present

Global Innovation and Technology Product Manager (Research and BioProcess Markets), Waukesha, WI

Develop products which address BioPharma customers’ need for improving compliance, uptime, capacity, and efficiency in both research and full scale environments. Contribute to sales growth of 11% and responsible for leading Lean transformation by training over 50 seasoned GE leaders. Established global Quality Management System (QMS) and Lab Asset Management Assessment (LAMA) work instructions supporting business.

Drove 40% more uptime for BioProcess customers by developing Parts Advisory service, delivering $3M incremental revenue and addressing current spare parts backlog currently at $2M.

Led development of Asset Utilization (AU) device agnostic software, after forming strategic partnerships with GE Appliances and Global Services Technologies (GST), measuring asset utilization with potential to deliver over 35% capacity for BioPharma customers in research space.

Collaborated with Sales and Marketing to develop a commercialization strategy, bringing AU software to point of launch in Q1 2013 and leading to HCS’s design for environmental monitoring (sensors, electrical design, and data models).

Co-facilitated Quality Management System / GxP kaizen events, supporting highly regulated customer environments, delivering reductions, and 22 drafted global standard operating procedures.

Received 2010 Life Science Global Services Quality Award for developing standard work which drove 50% count reductions towards IQ / OQ process.

GE HEALTHCARE SYSTEMS, Waukesha, WI 2007 to 2010

Diagnostic Imaging Global Services Lean Leader, Waukesha, WI

Contributed to Service Delivery Team, reaching responsiveness milestone of 5 minutes, up 50% and sustained greater than 85% customer live 1st touch with Online Engineering teams.

Led 45 Daily Continuous Improvement (DCI) mini kaizen events with Online Center Quality Leaders.

Improved US Diagnostic Imaging Services Net Promoter Score (NPS) to 72% up 6.8% over plan by 2% through no use of P&L.

Received Magnetic Resonance and X-ray Achievement award for achieving 5 minute P95 customer live first touch, down from 80 minutes.

Led MR Cryogen kaizen to mitigate SOX risk, controlled cost on a $17M annualized spend by implementing visual management and standardization for field teams.

Improved MR Service duration by 25% (monthly), P95 cycle time to 172 hours down 12%, decreased call volume by 5% and image quality Customer Satisfaction Opportunity volume by 41% by focusing on standard work and Lean best practice sharing.

Lean/Six Sigma Instructor

SNAP-ON INCORPORATED, Kenosha, WI 2005 to 2007

Value Stream Manager, Milwaukee, WI

Managed over 75 associates across 3 shifts in finishing operation with assets valued at over $3M. Commissioned by Chief Executive Officer to be part of a 12 member team to craft mission and vision statement for company.

Ian S. Bullock *****@***.*** Page Two

SNAP-ON INCORPORATED (Continued)

Reduced lead time through finishing value stream from 17 days to 3 days and reduced conversion cost by 20%, meeting on-time delivery transformation from 60% to 95% through strategy deployment.

Improved workplace organization and safety through 6-S implementation, providing initial steps toward cultural transformation and improving response by average of 1.5 to 3.7 on a scale of 0 to 5.

Established first vendor managed inventory for all assembly components resulting in 20% reduction of indirect labor and 35% increased inventory turns, reducing material costs by 25%.

Developed Team Leaders throughout value stream, reducing indirect labor costs and driving decision making process to lowest levels of organization.

Used predictive tools and autonomous maintenance, improving Overall Equipment Effectiveness (OEE) on critical assets.

CREATION TECHNOLOGIES INCORPORATED, Vancouver, Canada 2000 to 2005

Customer Focused Team Leader, Oak Creek, WI 2002 to 2005

Strategic day-to-day leadership of a cross-functional team charged with ensuring customer satisfaction, reducing costs, and growing revenues ($12M).

Drove key performance improvements in on-time delivery (99%) and quality (93%) through customer relationship management and execution of Lean manufacturing initiatives.

Applied Lean manufacturing techniques, reducing customer and Creation Technologies inventories by $500K.

Increased revenue by 20% by generating new business from existing customers.

Manufacturing Engineering Leader, Oak Creek, WI 2000 to 2002

Accountable for a $38M printed circuit board business. Reported to Operations Manager and directed staff of 26 with 5 direct reports.

Improved on-time delivery 30% and equipment utilization 50% while reducing labor expense 16% by establishing best practices, process control, and cost-abatement strategies.

Achieved $95K in annualized savings through initiating continuous improvement projects.

DELPHI CORPORATION, Troy, MI

Manufacturing Manager, Energy and Chassis Division, Milwaukee, WI

Product Manager, Marketing, Energy and Chassis Division, Flint, MI

Manufacturing / Project Engineer, Energy and Chassis Division, Milwaukee, WI

Operations Supervisor, Energy and Chassis Division, Flint, MI

Education

Bachelors of Science (BS), Manufacturing Engineering, Central State University, Wilberforce, OH

Masters Engineering Management Coursework, McCormick College of Engineering,

Northwestern University, Evanston, IL

Affiliations and Activities

Active Leader, GE’s GADIA (Professional Growth & Development Initiative)

Board Member, Central State University Engineering Advisory Board

President, Men’s Ministry Northside Church of God

Leader, Chaney Center Men’s Prison Ministry

Sunday School Teacher, Middle School

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