Sales Customer Service account management CRM

Location:

United States

Posted:

June 26, 2015

Contact this candidate

Resume:

PROFILE

●Expert in sales strategy, account management, contract negotiations, and building positive relationships.

●Analytical responsiveness adapting to any problem and outcome.

●Exceeds expectations by building trust and rapport and selling on the basis of value rather than price.

Keeps assertiveness and empathy in balance when negotiating while presenting options without creating conflict.

●Creative, multi-faceted, high energy performer with over 6 years banking and supervisory experience in the gaming industry.

●Confident and diplomatic communicator with excellent conflict resolution skills.

●Motivated, result-oriented, integrity driven team player with exceptional organizational skills with emphasis on accuracy and detail.

●Contagiously positive, completely reliable, dedicated and honest.

PROFESSIONAL WORK EXPERIENCE

Comcast Business Class December 2012-March 2015

BSR- Business Sales Representative

Willow Office 6061 S Willow Drive, Greenwood Village, Co. 80111 1-800-***-****

●Execute Raise the Bar Sales Cycle to obtain 1st call resolution for inbound sales calls.

●Hold the record for most sales orders submitted in one day at 33 orders.

●Held 2 Triad positions and 2 runner up rankings.

●Proficient in CSG, Salesforce, CSR, Workbench, and Sars Rating Tool.

●Quota met and exceeded 20 of the 25 months

●Outstanding performer in finding the customers pain, relaying features, then explaining the benefit in order to give buying confidence to my customers.

●Maintain and manage a sales funnel for over 80 different and new clients every month by taking inbound calls and making following up calls to create a sense of urgency and find buying signals.

●Built network within all sales channels and support divisions to drive Comcast Business revenue by lead distribution and advanced products knowledge.

●Passionate about contract negotiation effectively leaving nothing the table as a key facilitator using competitive analysis with the ability to solve problems without management interaction.

Comcast Cable Corporation April 2012-December 2012 Inbound Residential Sales West Division

8000 East Iliff Ave, Denver, Co. 80231 1800-COMCAST

●Persuasive consulting approach to each inbound call taken, converting to sales through a process of Comcast Sales Pro cycle to exceed performance targets.

●Exceeded quota 5 out of the 8 months by adding excitement to every call and creating a sense of urgency to buy based on controlling the call through active listening.

●Communicates extreme discipline at starting the call off right, reflecting, setting the agenda, and closing the sale with all available lines of business increasing the companies' monthly reoccurring revenue intake.

●Proficient in CSG, Einstein, TPV, and Outlook.

●Asked to present to other team members on ways to increase their leads for Xfinity Home Security because I was rated top 5 for quad play closes.

●Invited to join the business class sales team at Comcast Business in December 2011 with 12 other sales representatives out of more than 100.

Phone Directories Company, Inc. DBA Ziplocal.com September 2007 – March 2010

Advertising Consultant/Outside Sales Representative/Media Consultant

P.O. Box 2277 Orem, UT 84059-800-***-****

●Consulted on Yellow Pages, Internet Sales, and Marketing to any business in order to help make it easier for customers to find that business and increase business profits.

●Sales Preparation, time management, cold calling, walk-in selling, creating proposals, & ad designing based on 6 factors.

●Managed at least 400 accounts & maintained those client relations by using extraordinary customer service skills.

●Used a media sales cycle to do presentations to each business including an additional 200 potential customers per year.

●Wrote contracts and reported daily sales on Excel performance activity log.

●My 2009-2010 sales are at 99% of 2007 sales, while average for the company is 70%.

●Traveled out of state 100% of the time & overcame various objections to sell accounts.

Golden Casino Group, Inc. February 2000 – April 2007 300 Main St. Black Hawk, Co. 80422-303-***-****

Coin & Cash Vault Banker/Backup Supervisor

●Inventoried, allocated, & reconciled casino cash & coin inventory, totaling up to 2.5M.

●Supervised up to 20 cashiers, in 5 different cages, at 3 different casino properties.

●Maintained TDN Kiosk/ATM machines, also reconciled, filled, calibrated, and ran reports.

●Established and executed a preventative maintenance program for TDN Kiosks.

●Validated and reconciled casino cash drop and administered funds as necessary.

●Calculated and prepared bank deposits.

●Collected and calculated all checks, mutilated currency, and excess cash from three casino properties.

●Certified in fraudulent bill detection, e-check, Global Payment, and maintained State of Colorado Gaming License.

●Estimated and ordered cash and coin adequate for anticipated business levels for five casino cages at three locations and allocated funds as necessary.

●Recorded and reconciled all transfers and transactions on Daily Cash Summary.

●Oversaw Main Bankers and Cashiers during shift change and assisted in the event of and overage or shortage.

●Reviewed, familiarized, and complied with all Colorado Gaming ICMP’s.

●Evaluated guest credit scores & established check cashing limits based on risk assessment.

Main Banker

●Inventoried & reconciled casino drawer, totaling up to $300K

●Conducted employee transactions: paid jackpots, verified and allocated funds, to impress cashier drawers and maintained accurate currency transaction logs in designated casino cage.

●Assessed and ordered appropriate funds adequate for my drawer and three other cashiers.

●Provided customer service transactions: checks, coupon & slot point redemption, etc.

●Trained 20 new cashiers, in preparation for casino grand opening.

Colorado Central Station Casino October 1999 –February 2000

401 Main St. Black Hawk, Co. 80422-303-***-****

Casino Cashier

●Inventoried and reconciled casino drawer totaling up to $100K.

●Provided customer service transactions: credit card and personal checks, coupon & slot point redemption.

●Assessed and ordered appropriate funds adequate for drawer.

●Calculated checks, coupons, etc. and prepared buys in exchange for cash, to impress drawer.

●97% overall accuracy on daily balancing sheets.

The Denver Post January 1999-October-1999

101 West Colfax Ave. Denver, Co. 80202-303-***-****

Assistant District Manager District 5

●Report for duty at 1:00am to pick up Delivery Truck for conveyor belt delivery of papers for 6 paper routes.

●Meet with my team at location to deliver papers to 5 individuals for their separate route.

●I work one of my team members’ routes (different route 5 nights per week) and collect monies from paper rack machines for non-residential delivery & deliver an allocated changing amount of papers to that paper rack on given night.

●Then report back to main newspaper plant to deliver money accepted and maintain/update account route paperwork.

Education

●B.A. in Sociology, 3.6 GPA From The University of Colorado, Boulder, Colorado in Dec. 1998

References

●Shana Krabbe

Soul Shine Services, LLL---Owner

Cell: 303-***-****

●Kim Burggraf

Advanced Clinical Employment Staffing---Contract Manager

Cell: 954-***-****

●Bea D. Shaffer

Golden Casino Group---Vault Banker Supervisor