Customer Service Assistant

Profile Dental Assistant experienced in direct patient care, routine laboratory tasks, creating and updating patient records and general office management.

Skills/Experience Summary

Dental Assistant, Outlook express, Excel, Multi line telephone, Internet Explorer, AS400 system, Receptionist, Administrative Assistant Medical Terminology, Phlebotomy, Data entry, 10- Key, Accounts payable, Call Center Rep.

Education

11/2011 Fortis College, Columbia, SC Dental Assistant Program

-11/2012 Eleven month program including externship placement hours in a Dental Practice setting(s).

5/05-12/06 Midlands Technical College - Completed 60 credit hours

4/04-6/04 Preferred Health Education - Phlebotomy Certificate

Certification

Nov.2012 Radiation Health and Safety Certification (DANB)

Infection Control Certification (DANB)

Work Experience

*08/2012 - 06/2015 Stockton Family Dentistry, Columbia, SC Dental Assistant

Assisting the dentist during a variety of treatment procedures; Taking digital radiographs; Served as the HIPAA officer, sterilization of equipment, providing patients with oral care instructions, denture impressions, crown impressions, and bridges impressions. I would also communicate with patients and suppliers via telephone for the purpose of ordering, scheduling and presenting treatment plans*08/2012 - 11/2012 Stockton Family Dentistry, Columbia, SC Externship

Work experience externship placement for Dental Assistant program.

*04/2012- 10/2012 David’s Bridal Dress Specialist

Provide exceptional customer service and listening skills to brides to be. Responsible for handling payments and processing dress orders. Hands on work atmosphere dealing with clients.

*09/ 2009-09/2010 AMCOL Systems, Columbia, SC Account Collector

Utilize customer service skills by contacting patients about options on medical billing and payment. Work in a high pace, multi-tasking environment. Meet and exceed monthly quotas. Contact patients to establish payment arrangements; set up direct debit payment schedules via computerized payment system. File insurance for patients such as Tricare, Medicare, Medicaid, etc. Answer patient questions by using the hospitals systems such as UHS, Baptist, Northeast GA, and Oconee. Understand and practice the rules of patient confidentiality.

*12/2006-08/2009 Wachovia Bank, Columbia, SC Proof Operator

Coordinate information among various operational areas and customers. Reconcile customer supporting documents on a multiple online system for processing. Receive and review incoming work, contact appropriate resources as needed. Enter transactions into PC; verify accuracy; balance general ledger accounts. Prepare edits, distribute and/or correct specialized and/or sensitive documents.

*2/2005-2/2006 Fairfield County Council Government Administrative Assistant

Worked in the Finance Department at the government complex. Responsible for daily mail check, making copies, sending faxes, and filing on a daily basis. Enter invoices daily on AS400 and pay the county bills. Assist the Grant Coordinator, Accounts payable clerk, Payroll clerk and the Finance Director on a daily basis.

*4/2003-4/2004 Salant Corporation, Winnsboro, SC Desk Zone Coordinator

Daily processing of tie and belt orders, while maintaining an accurate record of the inventory. Responsible for making price tickets and packing belt and tie orders for shipment when necessary.

*8/2000-1/2002 Claire’s Boutique, Columbia, SC Assistant Manager

Assist customers with purchasing items. Process inventory reports and manage all office admin. requirements. Complete daily bank deposits of the store’s cash. Train and evaluate other employees.

*6/1999-2/2000 Shoe Show, Winnsboro, SC Sales Associate

Assist customers with purchasing items. Maintain a safe, clean and efficient work environment. Complete daily bank deposits. Run the cash drawer and receive new shipments.

Volunteer Experience

10/2000-5/2000 Kelly Miller Elementary School Kindergarten Teacher Assistant

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