Customer Service Representative
Resume:
LAQUINTA S. ROBEY
***** ***** ***** **. # *, Indianapolis, IN 46229 (H) 561-***-**** *********@*****.***
P rofessional Summary
Skills
Able to research current information in a timely manner. •Filing, Typing 60 wpm, Maintain records, Organizational skills,
Maintain records for company quality control. •Critical thinking
Mediation and problem solving skills. •Attention to detail
Competent using software including: Windows, Word, •Filing and data archiving
PowerPoint, E-mail, and the Internet. •HIPAA compliance
Resourceful, energetic,multi-task and results-oriented. •Quality assurance
Skills •Legal administrative support
Word
Internet Research
Problem Solving
Written and Verbal Communication Skills
Work History
10/2011 to Current
Switchboard Operator
AAA Hoosier Motor Club – Indianapolis, I N
Answered and quickly redirected up to 50 calls per hour .
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
08/2009 to 04/2011
Enrollment Broker
Briljent – Indianapolis, I N
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
11/2007 to 04/2009
Customer Service Representative
Teleperformance – Fishers, I N
Effectively managed a high-volume of inbound and outbound customer calls.
Receiveinbound and outbound phone calls, answer customer questions and inquiries, and make account payments
Accurately documented, researched and resolved customer service issues.
10/2005 to 01/2006
Loan Consolidation Specialist
Sallie Mae – Indianapolis, I N
Responsible for entering customer demographics and personal information into their files
Created and maintained financial statements usingcustom reports
Confirmed and analyzed dividends, interest rates, and maturity dates
Consolidate student loans, and adjust flexible interest rates to fixed interest rates
02/2005 to 09/2005
Cashier
Wal-Mart – Indianapolis, I N
Education
2008
Certificate: Phlebotomy
Med Tech College - Greenwood, I N
Certified, Phlebotomist, 2008 Med Tech College, Greenwood, IN
Current
Bachelor of Science: Health Services Management
Devry University - Indianapolis, I N
C ertifications
Phlebotomist Med Tech
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