Marcos Arroyo Lopez

Address: *** ****** ** ******, ** 93030 Phone: 805-***-**** E-mail: acqf16@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

●Knowledge diagnose and repair computer and peripheral malfunctions and breakdowns.

●Knowledge install, maintain and configure LANs, computer hardware, unified communications, peripherals and software applications systems.

●Knowledge operate a variety of tools and equipment utilized in the operation and repair of computer systems.

●Provide technical support and assistance to employees in the use of computer hardware, peripheral, software and educational technology equipment.

●Provide information and assistance staff members in a helpful, courteous and timely manner.

●Knowledge of wireless networks, devices, and troubleshooting.

●Knowledge of mobile devices and configurations.

●Knowledge of HTML programing and troubleshooting.

●Able to communicate effectively both orally and in writing.

●Provide information and assistance staff members in a helpful, courteous and timely manner.

●Knowledge of PC and MAC applications, programs, tools and utilities required for maximizing system support.

●Knowledge with Numara Ticketing System

●Knowledge with SCCM(System Center Configuration Manager)

●Knowledge with Office 2010 & Office 365

●Knowledge with Active Directory

●Knowledge with MS Exchange & Outlook

●Knowledge of Windows XP, Vista, and Windows 7 & 8 & 8.1

●Knowledge with Linux Operating Systems (Ubuntu, Raspberry Pi)

●Knowledge UNIX operating environment including command line UNIX utilities, vi and emacs editors, regular expressions, text processors and UNIX shells.

WORK HISTORY

Intern Desktop Support Technician

Oxnard Union High School District, Oxnard, CA February 2015-Present

Duties: Under the direction of the Director of Information Technology Services and provides direct computer hardware and software support to district office and school sites. Academic areas such as: office, classroom, Computer Labs, Library and Career Center in supporting and installing peripherals. Duties include: Configure, install, test, maintain, and troubleshoot computer systems, and peripheral equipments to assure proper operation, prevent service interruptions and support local Area Networks.

Community Service Officer II

California State University Channel Islands, Camarillo, CA June 2013 - Present

Duties: Under direct supervision, provide student support to CSUCI Police Department by performing safety escorts, building security checks, parking enforcement, and various related administrative functions. In addition, conduct emergency phone testing, provide technical support to staff, and troubleshoot parking enforcement’s electronic portable devices.

Emergency Preparedness Student Assistant

California State University Channel Islands, Camarillo, CA January 2011 – May 2013

Duties: Under direct supervision, provided vital public safety services to CSUCI’s Emergency Services Unit. These services included technical support by setting up an Incident Command Center, Mobile Command Post, electronic devices, monitors, support programs, and safety equipment. In addition, conducted research, prepared formal documents, filed and organized related materials, and participated in annual safety events.

Student Affairs Assistant

California State University Channel Islands, Camarillo, CA February 2010 – February 2011

Duties: Under direct supervision, processed alternative media requests, including scanning, editing, zoning, proofreading, and file conversions. In addition, created audio and produced media related materials. Provided customer service support, including answering telephones, staffing the front desk, assisting students with computer problems in the computer lab, and other miscellaneous administrative tasks.

EDUCATION

California State University Channel Islands, Camarillo, CA May 2015

Bachelor of Science in Information Technology

Pacifica High School, Oxnard, CA June 2007

High School Diploma

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