Manager Customer Service
Resume:
**** * * * * E S G A R D E N ROAD, T A Z E W E L L, VA 2 4 6 5 1
276-***-**** *********@*****.***
MARY K . Q U E S E N B E R R Y
Legal Secretary
Summary of
Director of Operations for Pet One Photo
Qualifications
Assistant Manager of Wal-Mart Portrait Studio
Photographer
Owned and Operated portrait studio and photo lab
Virginia State Trooper
Computer experience with Microsoft Word, Word Perfect, Excel, Power
Skills
Point, Peachtree Accounting, Microsoft Accounting software.
Switchboard and phone systems.
1974 Cave Spring High School Roanoke, VA general studies
Education
1974-1976 Virginia Western Community College Roanoke, VA
DegreelAAS Police Science.
1976-1977 Radford University Radford VA Criminal Justice
1995 National Business College Bluefield, VA
Medical Assistant
Professional
May 2008 to Jan. 2009 Gibson, Lefier and Associates
Experience
Legal Secretary
Personal secretary to Mr. Gibson. Responsible for filing legal papers
and documents, setting court dates, making appointments for
clients, interviewing and determining needs of clients for attorney,
setting up settlement brochures, maintaining files for criminal and
civil proceedings.
October 2006 to June 2008 Campbell and Matney Tazewell, Va
Legal Secretary
Personal secretary to Greg Matney. Responsible for filing legal
papers and documents, setting court dates, making appointments for
clients, interviewing and determining needs of clients for attorney,
setting up settlement brochures, maintaining files for criminal and
civil proceedings. Managing day to day operations of the office.
May 2006 to October 2006 Wal-Mart Claypool Hill, Va
Cashier
* Part-time position. Responsible for accurate transactions and speed
of service. Stock shelves and participate in inventory. Customer
service oriented.
August 2005 to 2006 Pet One Photo Toronto, Ca
Director of Operations
Manage, supervise and motivate the United States Photographers
and Team Leaders. Responsible for hiring, training and coordinating
with head office schedules and reports. Maintain customer
satisfaction and host store relations. Travel required from South
Carolina to Canada covering 14 states..
June 2003 to August 2005 PCA International Matthews, NC
Assistant Manager
Manage and assist the manager in the day to day operation of the
portrait studio. Maintain customer satisfaction. Meet daily and
weekly goals. Photograph families, individuals, children and adults.
Sell portrait packages. Keep studio neat and organized at ail times.
June 1996 to May 2004 New Image Photography Rural Hall, NC
Photographer
* Photograph families, individuals, children and adults at day care
centers. Responsible for shipping film and orders to head office
each week. Travel to each location and set up portrait studio,
cooperate with owners of centers and capture beautiful portraits of
children.
September 1992 to May 1996 Bluefield Daily Telegraph Bluefield, WV
Photographer
Photograph and capture news and sports. Develop and print film.
Responsibie for inventory and supplies.
1982 to 1992 Carousel Photo Princeton, WV
Owner Operator
Manage the day to day operation of a portrait studio and one hour
photo lab. Maintain customer satisfaction. Photograph families,
individuals, children and adults. Develop and print customer's film
and portrait orders. Supervise and train employees.
1980 to 1982 Sears Portrait Studio Bluefield, WV
Photographer
Part time position. Assist the manager in the day to day operation of
the portrait studio. Maintain customer satisfaction. Meet daily and
weekly goals. Photograph families, individuals, children and adults.
Keep studio neat and organized at all times.
1980 to 1982 Foto 1 Bluefieid, WV
Assistant Manager
Manage and assist the manager in the day to day operation of the
portrait studio and photo lab. Maintain customer satisfaction. Meet
daily and weekly goals. Photograph families, individuals, children
and adults. Keep studio neat and organized at all times. Responsible
for accounts receivable and payable, making deposits.
1977-1979 Virginia State Police
State Trooper
Patrol the highways and byways of the Commonwealth of Virginia,
uphold the laws of the state and investigate crime scenes and motor
vehicle accidents. Issue citations and testify in court
References Patricia Kinder Beavers, 3000 Cumberland Road, Bluefieid, WV 24701
Sandra Bennett 261 Cove Road, Tazewell, VA 24651 276-***-****
Mary Liz Hancock 6880 Burkes Garden Road, Tazewell, VA 24651
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