Office Clerk

Tom Bush

**** *. ******* ****** # ** - Anaheim, CA 92801

***********@*****.*** - 714-***-****

I am looking to establish myself in an office position where I can utilize my current knowledge and have room for career growth. Professional in work habits and appearance. Reliable with a verifiable record of punctuality and attendance.

WORK EXPERIENCE

Training Placement and Scheduling

AT&T Mobility Cerritos, CA August 2009 - October 2014

Scheduled agents in designated call center for various WBT and Compliance courses.

Ran reports and rescheduled agents as needed. Performed Workforce Management, monitored and maintained vacation requested by reps in various call centers.

Fixed mistakes and preconditioned every Friday for following week that was forecasted for call centers.

Started doing RTA alerts for various call centers around country and alert when reps not on call.

Performed duties of Correspondence Clerk.

Correspondence Clerk

AT&T Mobility Nat’l Correspondence Dept. Anaheim Hills, CA February 2002 to August 2009

Processed and sorted incoming correspondence mail and forwarded misrouted mail to other places.

Processed and opened unopened mail from Cerritos and Anaheim Hills P.O. Boxes.

Processed and mailed out all misrouted mail to different locations.

Regionalized blue out of region mail and mail to National Departments in regional areas.

Processed and bundled up sorted western mail into packs intended for Correspondence reps.

Counted and bundled returned national work request invoices.

Processed Address changes and name changes and corrections as requested on correspondence.

Performed account research and look ups.

Process and Research Clerk

AT&T Wireless Services Anaheim Hills, CA January 2000 to February 2002

Completed customer requested address changes, name spelling corrections and name changes.

Maintained all Xerox copiers, fax machines and printers. (I.e. paper jams, toner refills and paper fills.)

Processed online invoice requests for Los Angeles cluster customer's from AT&T Wireless nine submitting call centers.

Processed and distributed all incoming correspondence for the Los Angeles cluster.

Knowledge of various customer service software applications.

Conducted machine runs

Clerical

LA Cellular Telephone Company Cerritos, CA September 1994 to January 2000

Processed and distributed all incoming correspondence for the Los Angeles cluster.

Processed customer invoice request from microfiche.

Processed customer cancelation requests.

Offered assistance and support to various departments when necessary.

Warehouse Worker

Remedy/Kimco Employment Services - Lakewood, CA - 1992 to 1994

Performed various warehouse and packing functions.

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