Customer Service Representative

Alcy Garcia

**** ***** **** **. *******, FL ***11 Phone: 347-***-****

E-mail: *******@*****.***

OBJECTIVE

An experienced Customer Service Representative looking to further my career, where my prior experiences will be utilized and I can become an asset to the team.

EXPERIENCE

Acceptance Now - Orlando, FL 07/04/2014 - 02/07/2015

Customer Service Representative

- Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership store

- Educate referred customers on the rent-to-own transaction, including pricing options, features and benefits

- Review expired accounts and respectfully communicate with customers to promote timely payments

- Maintain accurate records of account activity to ensure customer satisfaction and appropriate payment procedure

- Network with partnership store coworkers to gain referrals

- Complete customer service calls in a timely manner as assigned

- Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process

- Review expired accounts and communicate with customers to promote timely payments

Nike – Kissimmee, FL 04/2011 - 11/2012

Customer Service Associate

Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary. Assist Leads, Senior Associates, and Managers in training entry level associates.

EDUCATION

Adult Learning Center Osceola

High School Diploma - 2011

SKILLS

Fluent in Spanish; Internet Research; Proficient in all Microsoft Office applications, Knowledgeable in Dream Weaver, UCMS, XMS, Linux, and Python.

References furnish upon request

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