Customer Service Assistant
Resume:
Zakiya Anthony
********@*****.***
916-***-**** mobile
EDUCATION
Cosumnes River College 12/19/13- Sacramento, CA
College Coursework Completed
Small Business Management Associate’s Degree
General Education Associate’s Degree
Marketing Associate’s Degree
Capital City 06/06/2006-Sacramento, CA
High School Diploma
Completed the requirements necessary to obtain a high school diploma
EXPERIENCE
Canner Place Apartments 04/2015- Current Sacramento, CA
Leasing Agent
•Answer multiple phone lines •Appointment setting •Greet guest
•Fax and email verifications •Bank deposits •Explain procedure
•Show model homes • Tax credit- compliance •Office organization
Sacramento Housing and Redevelopment Agency 03/2013 – 01/2015 Sacramento, CA
Clerical Assistant
•Call center/ Reception
-Answer multiple phone lines and transcribe calls
-Mail correspondence
-Research required information using available resources
-Explain procedures and answer client’s questions
-Identify and escalate priority issues
-Greet guest
-Direct guest to appropriate staff
-Manage appointments and wait times
-Data entry
•Scan room attendant
- Sort, open, and distribute mail - Manage high volumes of faxes
- Train other employees - Create training handbooks
Child Action 01/2008 – 12/2008 Sacramento CA
Child Care Provider
Provided child care services in a safe and child friendly environment.
Established and maintained a daily routine
Create a safe and child friendly environment
Department of Health and Human Assistance 01/2006 - 09/2006 Sacramento, CA Clerical Assistant
Filed documents
Assisted co-workers with completing task
Answered phones
Sorted and distributed mail
QUALIFICATIONS
Skills include:
-Telephone/Reception -Problem Solving -Word processing and typing
-Microsoft Office (Excel, Word, Outlook, and PowerPoint) -Perform in fast pace work environment
-Organizing -Providing superior customer service -Mailing correspondence
- Open Work Desk
REFERENCES AVAILABLE UPON REQUEST
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