Customer Service Representative
Resume:
LUIS L. MENDOZA
Unit *a *** Jupiter St., Dreamland Subd. Vergara
Mandaluyong City, Philippines
************@*****.***
BACK END CS REP / 7 YEARS' EXPERIENCE IN CALL CENTER SETTINGS
7 years of experience providing customer support in busy call center environments for technical support and computer relative issues .
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
EXPERIENCE
Outbound Sales Rep
Aug 2007 to Aug 2009
Assisted customers with their queries and problems by phone and e-mail.
Established and maintained contacts with new and existing customers as per the
direction of the supervisor.
Helped customers place new orders.
Entered and updated new customer details in the customer relationship management
software according to administrative guidelines.
Achieved set targets of the department by the stipulated deadline
Backend Customer Service Representative CS TIER3
Aug 2009 to January 19, 2015, PC MALL Logistics, Crossing EDSA, Mand City
Handle customer inquiries, complaints, billing questions and service requests.Interface daily with internal partners regarding order status.
Took the lead role in selling computer products and services to prospective clients
Was one of the top outbound rep selling bulk orders to consumer and companies.
Facilitated strategic partners’ resources to assist in the sales process Coordinate with different carriers (FEDEX, UPS, SAIA, AIT, CEVA etc.) for the tracking of shipments to the customers delivery address
Monitor stocks, status of items/deliveries in company /virtual warehouses.
1990 ABS-CBN Ch 2
Writer, Goin Bananas
1989 GMA 7
Writer, LunchDate, Vilma, Shades
1988 RPN 9, IBC 13
Writer, Eat Bulaga, T.O.D.A.S
EDUCATIONAL BACKGROUND
Bachelor’s Degree major in Communication
St.Joseph’s College, April 1988
PERSONAL INFORMATION
Date of Birth 02 May 1959 Nationality Filipino Marital Status Single
SSS # 34-0311076.9 TIN # 100-918-922
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