Administrative Assistant Technician

SHARON W. HAYES

San Francisco Bay Area

Contra Costa County - San Francisco, CA 94596

Phone: 925-***-****

*************@*****.***

Business Operations Administration Specialists, All Other

Premium Audit Processing Supervisor, Auditors

Insurance - Training and Development Specialists

Accomplishments:

Consistently met or exceeded the divisional goal of 90% of compliance audits finalized within

90 days of policy expiration and all priority audits within ten da ys of request.

Maintained a 1% or less error rate on dispute resolution quality and revision error code

processing.

Prevented revisions and bureau fines by reviewing audit draft copies and ensuring Workers

Compensation items were handled in accordance with underwriting guidelines and Bureaus

Manual Rules.

Abilities

Administration Assist. – Clerical – Receptionist - Data Entry - Office Coordinator – Customer

Service.

Billing Analysts - Billing Specialist – Underwriting - Business Operations - Sr. Premium Audits

Tech.

Supervisor - eWorker (Work from Home) – Online Data Entry – Scheduled Meeting, Trips and

Events.

Part Time / Full Time – Advanced Level proficiency in MS Office applications Word, Excel,

and Power Point.

Experience Unlimited - Business Operations- Administration: (July 2014 - Present)

(Non-Profit Volunteer Network) (Not an employee, just a member) Still volunteering until I find

employment.

Provide supportive environment for Experience Unlimited members, with self -help job searches,

and forum for networking, skill training and sharing job leads.

Perseverance: Improving and maintaining superb data records keeping. In addition to, greeting

new EU members and serving as an excellent resource for our Experience Unlimited members,

Perseverance has improved Business Operations and overall administration functions.

Accomplishment: Implemented training and documented process. Partnered with IT to develop

reporting streamlined process. Improved communication with members & other departments.

Followed up with members to enter hours / update profiles.

Result: Excellent records' keeping has awarded Experience Unlimited of Contra Costa Chapter,

recognitions for being the number 1 chapter in California.

AIG (AMERICAN INTERNATIONAL GROUP) – (January 2005 - April 2014)

Premium Audit Supervisor: Managed a seven member wrap-up team from 2005 to 2009 and a four

member audit technician team from 2009 to 2014 that performed audits on more complex accounts.

Analyzed staff reporting related to inventory, time service, production, file review scores, and

error ratio.

Served as a technical resource to the team.

Developed monthly progress reports, mid-year reviews, and annual performance reviews.

Coordinated eWork interviews and conducted site visits with rem ote staff.

Reviewed and cause-coded aged items and applied the applicable “Bureau Criticism” date.

Notified Underwriters, Auditors, and Management of any inadequate premiums, calculations or

deposits, classification changes, and any substantial increases o r decreases in exposure.

AIG (AMERICAN INTERNATIONAL GROUP) 7/1992 – 1/2005

Prior AIG roles: (July 1992 - January 2005)

Administrative Assistant / Audit Technician – Sr. Premium Audit Technician – Training and

Development Specialist

Non AIG roles:

Billing Analyst /Underwriting Assist / Independent Contractor - Premium Auditor

Education History – Some College / Vocational

Issuing Institution Location Qualification

Rockhurst University / Foothill S.F., Los Altos, San 2 Years at College or a Technical or

College / Skyline College Bruno, CA, CA Vocational School

Certification Certificate(s) Issuing Organization

Yes Rockhurst University

I am interested in utilizing my experience and expertise in administration operations and management

for positions currently available. Key strengths I possess for success in this role include:

Years of progressive experience as an Audit Supervisor, Audit Technician, and Administrative

Assistant for American International Group (AIG).

Adept at auditing and quality assurance, team training and development, technical support,

accounting, underwriting, and office management.

An effective leader experienced at directing both local and remote teams in providing high

quality and timely work.

I am self-motivated and collaborate well with all levels of an organization. My skills, experience, and

initiative would allow me to immediately benefit your organization. I would appreciate the opportunity

to personally convey what I could contribute to your organization .

In advance, thank you for your time.

Sharon Hayes

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