Project Manager Management

LISA SCHLIECKER, PMP

216-***-**** ********@*****.***

Career Overview

Highly motivated, organized, and detailed professional with the last sixteen years of experience at the law firm of Jones Day in various roles: Project Manager, Senior Functional Analyst, Senior Application Support Specialist, Technical Application Specialist, and Applications Support Specialist. All of these positions require strong oral and written interpersonal skills; possess business analysis, analytical, quantitative, and delegation skills; ability to work independently on multiple high profile projects in parallel with changing priorities and periodic stress oriented situations in constant evolving environments; providing leadership and guidance; and overall understanding and expertise of the Firm's technical applications, infrastructure, policies, and procedures.

Technical Experience

MS Office (Word, Excel, PowerPoint)

Microsoft Project

Microsoft Visio

New Client /New Matter Intake (NMI)

Surveys

Report/Querying Tools

Document Management Systems

Document Assembly Packages

Researches Services

Docket and Records Systems

Conference Scheduling

Presentations

Carpe Diem Timekeeping

Relational Database Packages

Recovery Services

Learning Management Systems

Recruiting Applications

Elite Financial System

Accomplishments and Memberships

Situational Leadership Certificate (2014)

ITIL Foundations Certificate (2013)

Project Management Institute (PMI) PMP Certificate (2010)

Professional Communication Certificate (2009)

Certified Business Objects Engineer (1998)

Certified PC Docs Engineer (1996)

Member of Northeast Ohio Project Management Institute (NEOPMI) (since 2010)

Professional Experience

Jones Day – Cleveland, Ohio Nov 98 – Current

PROJECT MANAGER (Nov 11 – Current)

Manage a portfolio of projects for technology application upgrades, new software deployments, infrastructure, and office moves/build out implementations that span multiple geographical regions maintaining relationships with directors, office administrators, managers, and vendors.

Engage with business/practice communities to understand and create policies and procedures.

Manage all phases of the project life cycle monitoring project initiation, planning, execution, control, and closeout.

Ensure all elements of the project are properly integrated and coordinate among project participants and stakeholders.

Monitor project expenditures against approved budget; participate in budget review process and project portfolio management; prepare, monitor, and manage project capital and operating budgets and forecasts; administer costs and expenses involved with hardware, software, maintenance, and contractors.

Assess and manage project risk while enforcing effective change control; employ issue escalation and change management techniques; gather and document functional, technical, and report requirements.

Negotiate and secure resources resolving any scheduling issues.

Communicate project updates and statuses with project participants and stakeholders.

Lead project team meetings; provide leadership and guidance to other team members maintaining an atmosphere of teamwork and continuous improvement ensuring task deliverables while managing the project schedule and budget to meet critical deadlines.

SENIOR FUNCTIONAL ANALYST (Oct 06 – Nov 11)

Participated on many Firm implementations and projects with team members from various departments.

Led, mentored, and guided team members.

Analyzed objectives, requirements, and procedures for new applications.

Created user manuals and conducted training classes.

Coordinated quality control through creating test plans and testing applications.

SENIOR APPLICATION SUPPORT SPECIALIST (Oct 04 – Oct 06)

Led, mentored, and guided team members.

Developed a high level of business and support expertise in over 100 applications.

Researched and reported on support issues and trends for major applications.

Responsible for administering applications.

Assisted technical support and developers with support issues and problem resolutions.

TECHNICAL APPLICATIONS SPECIALIST II (Jan 02 – Oct 04)

Provided technical support and troubleshooting for all of the Firm’s applications.

Coordinated quality control through creating test plans and testing applications.

Managed Escalation Centers for several project deployments.

Analyzed document management system error logs spotting trends, causes, and resolutions of issues.

Created Financial and Marketing reports for forecasting and budget reviews.

Created training manuals and conducted training to support personnel.

APPLICATIONS SUPPORT SPECIALIST II (Nov 98 – Jan 02)

Provided technical and functional support for the Firm’s practice and legal applications.

Managed implementations.

Conducted ROIs by evaluating and analyzing new vendors and applications.

Coordinated quality control through creating test plans and testing applications.

Converted documents by creating clean structured templates, macros, and numbering schemes.

Created training manuals and conducted training to support personnel.

Science Applications International Corporation, Cleveland, Ohio Apr 96 – Nov 98

SOFTWARE ENGINEER

Designed, supported, implemented, installed and trained on databases and document management systems.

Administrated user licenses, software maintenance agreements, and vendor contracts.

Managed release orders, upgrade schedules, and budgets.

Conducted training classes, developed installation instructions, templates, and user manuals.

Provided overall support and troubleshooting.

Aurora Products Company, Cleveland, Ohio Mar 95 – Apr 96

IMPLEMENTATION SPECIALIST

Implemented company retail software in various operating systems at client sites.

Managed client accounts, conducted quality analysis, and provided overall support.

Conducted classroom training and created user manuals.

Designed a support call database for internally tracking issues.

Arthur Andersen LLP, Cleveland, Ohio Sep 92 – Mar 95

TAX PROCESSING ASSISTANT

Coordinated tax forms, returns, and letters.

Automated word processing procedures by developing new database.

Argo-Tech Corporation, Cleveland, Ohio Jul 84 – Jun 92

TECHNICAL DATA PROCESSOR

Maintained complete and accurate databases and tracking systems.

Liaison between office and factory departments for IT requirements.

Identified and resolved data discrepancies meeting shipping requirements and schedules.

Reduced search time from days to minutes by developing databases for tracking failures on pumps.

Forecasted departmental finances through the creation of spreadsheets, graphs, and macros.

Managed inventory through data entry, report generation, and file maintenance.

Education

Cleveland State University, Cleveland, Ohio (Jul 94)

Bachelor Business Administration Degree, Majors: Information Systems and Management/Labor

Lakeland Community College, Cleveland, Ohio (Dec 83)

Associates Degree, Major: Executive Secretary

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