Supply Chain Customer Service

Richard Small

** ***** ***, ***.** Email: ******@***.*** Goffstown, NH Cell: 603-***-****

Accomplished professional versed within Materials, Supply Chain, Manufacturing Operations, Technical Customer Support, Distribution Services, Warehouse Operations and Order Management disciplines.

Practical knowledge with >15+ years of cumulative experience employing current materials, supply chain, manufacturing, contract manufacturing and techniques to enhancing employee and company performance.

Education & Certificates

Honeywell

SME: Inventory Management

Completed Greenbelt CBT and classroom studies April ‘2012

Factory Planning, Basic Supply Chain Strategies October & November ‘2011

Wang Laboratories TQM Certified

Babson College Global Supply Chain & Procurement Strategies (Certificate) Southern New Hampshire University B.S. Operations Management

Professional Specialties

SI & OP Design & Implementation

Multi-plant Manufacturing & Materials experience

New Product Introduction

Supplier assessment & consolidation (score card)

Inventory profiling (Excess & Obsolete Modeling)

High Volume Materials Distribution Planning

Contract Manufacturing

MRP review & process improvements

Honeywell: Managed >$100M Spend

Monarch: Annual spend >$25M

S&OP forecast process & execution

Excess & Obsolescence Inventory profile

BOM design, review and implementation

TQM Certified Trainer (Wang Laboratories)

High Volume Distribution

ISO 9001:2000 Certified Internal Auditor

Honeywell Aerospace 2011 – 2012

Global Materials Project Manager

Functional role designed to stream line day to day activities for material planning, vendor procurement and product allocation for 3 business units; OEM Engine Manufacturing, Direct Spares, and Engine Repair & Overhaul. Implemented design processes to prioritize customer orders, material allocation restrictions, manufacturing capacity constraints and vendor capabilities. Drove materials requirements planning and supply chain improvements effecting 5 global manufacturing sites: Phoenix (2), Tempe, Czech Republic & Tijuana, Mexico.

Key Results: Realigned SI & OP process which resulted in the following: 20% improvement in forecasting accuracy with realignment of customer demand module which recognized 6 months activities were > 1 year review cycle 15% improvement in same day / next day order fulfillment Redesigned safety stock module to recognize and influence market dynamics for “spares requirements” Reviewed current lead time considerations, order demands & manufacturing capacity constraints Developed and improved vendor business partnerships Price reductions realized through 12 month rolling window forecast, projected cost savings of 17% Implemented “Direct Spares Shipment” program from Phoenix, AZ to Czech Republic reducing lead-time from 10 to 6 working days (improved R & O turnaround time). . Rewrote work instruction which required a worldwide inventory review before “new” order placement to vendor base. Activities resulted in $1,500,000 order avoidance and reduced on hand inventory. SME (Subject Matter Expert) Site position providing linkage to OEM, Spares Direct, R/O Site Execution, SIOP, Sourcing and SBUs

R3 Management Consultants 2008 – 2011

Principal

Organization offering knowledge in the following disciplines: Materials Management, Supply Chain and Manufacturing. Firm identified potential savings opportunities with practical management solutions.

Potential client savings: 1) Initiated procurement strategies for conversion to vendor stocking program

Projected savings of $75,000 based upon EOQ strategies and lower transportation costs

2) Reconfigured inventory profile resulting in a 12% reduction in excess and obsolescence inventory

Retrofitted on hand inventory to utilize inventory for EOL support and next generation products

3) Reorganized purchasing/materials groups to buyer/planner organization. Approximate savings: $50,000

Monarch Instruments 1998 - 2008

Materials and Supply Chain Manager ISO 9001:2000 Co-Chairman

Management Accountability: Materials & Supply Chain, Manufacturing, Distribution Services & Technical Customer Support

Mission statement was to plan, procure, build, test, inspect and ship optical electro-mechanical PCB based finished goods within same day/next day requirements in tandem with Sales and Customer (OEM) expectations.

Daily operational instructions communicated to managers, supervisors and employees 75 permanent & temporary).

S&IOP

Implemented S&IOP process with Sales, Marketing and Engineering which drove raw materials procurement, inventory strategies and operational spend plans.

Sales forecasts translated into “off the shelf” finished goods inventory strategies supporting same day/next day customer shipments. Master Schedule and Manufacturing Capacity plans implemented to define man-hour requirements, shop floor materials and test equipment requirements.

Materials & Supply Chain Management

Key Results:

$350,000 savings achieved PPV results of per year during FY’01 through FY’05, Additional $250,000 realized during FY’08 through FY’00 (cumulative savings)

$100,000 reduction in material costs using vendor stocking and JIT programs and improved vendor delivery performance by 35%. $1,500,000 (10 year cumulative cost savings) using offshore CM manufacturing facilities. Realized $150,000 reduction in overall operating costs year 1 through year 2

Manufacturing Operations (Lean Manufacturing activities)

Key Results:

$2,500,000 realized utilizing vendor stocking programs and JIT practices realized a 55% improvement in product deliveries and cost savings using offshore and CM manufacturing facilities. $100,000 in scrap recover; $25,000 reduction in manufacturing spending and $650K in scrap avoidance through EOL support and inclusion in new product design.

Co-chaired New Product Introduction team which delivered 200 products to market on time and under budget.

Product cost savings averaged 15% to 17% less than initial Engineering cost projections

Designed and implemented DFT & DFM process and procedures.

Distribution Services & Customer Support

Key Results:

$150,000 in transportation discounts achieved during year 1 through 5

99.7% on time shipping performance for same day/next day customer shipments

Implemented Order Management shipping module designed to report daily order shipments and present recovery dates for 24 hour order turnaround and backordered deliveries

Manager of Materials Management - Northern Operations

Webster Valve June 1996 – July 1997

Recruited to optimize manufacturing absorption rates, improve inventory turns/levels and advance customer order turnaround.

1) $6,000,000 projected inventory reduction through model reconfiguration and aggressive RTV initiatives

2) 40% improvement in productivity improvement with implementation of Buyer-Planner program

3) Inventory turns improved to 4.0 from 2.3 in year 1

4) $100K improvement in PPV in year 1 and a projected $225K savings during in years 2 - 3

ERGO Computing

Director of Operations 1993 - 1996

Responsible for manufacturing, technical support, material acquisition, customer service, revenue management, logistics, order entry and new product introduction (NPI)

230% increase in revenue covering a three-year period

Outsourced manufacturing activities realizing a 17% margin improvement

99% on-time delivery of customer orders

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