Customer Service Administrative Assistant

Iliana Avila

***** ********* *******, ** *****

T: 281-***-**** E: ********@*****.***

Objective

Seeking a challenging position where I can use my knowledge, skills, and experience to make a positive contribution to your company.

Experience

January 2015-Present. Bilingual Administrative Assistant, / West Houston Katy Counseling

Greet the clients as they arrive and explain the forms they need to complete

Process payment

Interview the clients in English or Spanish

General Administrative duties

Answering inbound calls and returning messages

Schedule appointments

Process and edit reports

July 2013-August 2014. Customer Service, / Toshiba Intl Corporation

Customer service for the Motors & Drives Dept.

General Administrative duties

Order entry

Answering inbound calls

Processing purchase orders over email and fax

Run daily reports, run price quotes, and stock check

CRM system usage to log in calls and keep other records

May 2005-July 2013. Customer Service, / UPS Supply Chain Solutions

Customer service

General administrative duties

Answering inbound calls

Order processing over the phone and fax

Tracing order packages

Running quotes for customers and scheduling pickups

Assisting customers with any questions including billing inquiries.

Order entry, tracing, provide proof of delivery for clients

Processing international export orders and assisting customers to provide all the needed documentation to export the freight.

Processing imports shipments, making sure all the customs requirements are in compliance before making the delivery

Print and process checks for freight charges and the import department

Feb-2003- February 2005. Hostess/To Go Food Service, Chili’s restaurant

Greeting customers in a courteous manner

Answering questions about the restaurant

Sitting and taking customers to a table

Making sure a customer is satisfied

Answering the phone

Taking food orders over the phone

Assisting the customers with their orders at the restaurant

Cash Handling.

Education

Associates of Arts, Cy-Fair College, 05/2013

Skills

Languages

Microsoft Word

Excel -Power Point

Outlook

CRM -Typing 50+ words per minute

10 key

Organized -Fast Learner -Great communication skills /Attention to detail

Hard worker -Team Player

Speak, write, and read in both English and Spanish

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