Customer Service Representative

SHARMAINE CANUTE

Stoney Creek, Ontario

L*G *H*

Email: *************@*****.***

Objective: To obtain a Customer Service Care Representative with extensive experience providing excellent customer care service to clients.

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

Extensive experience providing excellent customer care service to clients in a professional manner.

Experience as a Air Travel/Ticket Agent assisting passengers with special needs, managing departure, booking and checking airline tickets.

Performing general office duties such as answering the phone, sorting mail, typing, photocopying and filing documents.

Experienced as a general worker, excellent hand-eye coordination necessary to do fine and detailed work.

Effective communication, organizational skills and pay attention to details, basic typing and excellent computer skills. Friendly, loyal, sociable,

courteous, diplomatic, resourceful, adaptable, honest, intelligent and energetic personality. Capable of building solid working relationships

with co-workers in a team environment and independently. Reliable,

conscientious, responsible worker who adapts easily to new environments. A quick learner who is willing to learn a new skills.

Able to perform reception duties quickly and accurately, responding to client inquiries and forward information to the appropriate person. Ambitious, cooperative, detail oriented, determined and hard working.

Able to speak fluently English and Tamil

WORK EXPERIENCE

EGS/APAC, Hamilton, On ( 2009 – 2015 )

Customer Service Care Representative

Outbound – Direct Energy/Aagon

Inbound – CIBC Credit Card Activation

Good Shepherd Tamil Church, Scarborough, On ( 2005 – 2006 )

Office Clerk ( Volunteer Position )

Provided quality customer service and ensured all customers are served in a prompt manner. Performed administrative duties such as: filing, sorting mails, preparing service materials, answered telephone calls.

PDT Clothing, Montreal, Quebec ( 1991 – 1993 )

General Worker

Packed clothes and cut them according to patterns. Labeled and put price tags to clothes.

Adorable Lingerie Inc., Montreal, Quebec ( 1986 – 1987 )

General Worker

Labeled and put price tags to clothes.

Mackinnons Travel Ltd. Jaffna, Sri Lanka ( 1982 – 1984 )

Travel Consultant

Booked airline tickets, answered telephone calls, confirmed the airline ticket to the passenger, made reservations and issued traveler’s cheque.

EDUCATION

Sigma School of Travel Consultant, Montreal, Quebec ( 1993 )

Travel Consultant Diploma

International Correspondence School, Montreal, Quebec ( 1990 )

Travel & Tourism Diploma

St. Joseph Immigrant Women’s Centre, Hamilton, On ( 2009 )

I-Work! Orientation to the Labour Market Workshop

Certificate of Graduation

HOBBIES & INTERESTS

Enjoy selling merchandise in the auction on Ebay

Playing Church organ and keyboard

Helping and ministry to others when they need

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate