Customer Service Manager
Resume:
Oct ****-Present
Nov ****-May 2011
DEBORAH BUCK
Professional Summary
Dedicated in Customer Service with many years of experience combining
management and customer service expertise from my career as a flight attendant,
insurance agent, and more recently a store manager. Ability to multitask in a fast
pace environment, as well as excellent communication and time management skills.
Handle tasks with accuracy and efficiency while making the customer feel valued.
Outstanding interpersonal skills, with the ability to work well with others, in both
supervisor and support staff roles.
Skills
Customer and Personal Service
Administration and Management
Active Listening
Service Orientation
Critical Thinking
Troubleshooting
Experience
Store Manager
Penzeys Spices - Jacksonville, FL
Provide customer service by greeting and assisting customers, and responding
to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking,
reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service
and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Store Manager
Mandarin Wallpaper - Jacksonville, FL
Provide customer service by greeting and assisting customers, and responding
to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service
and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Customer Service Representative
British Airways - Jacksonville, FL
Make and confirm reservations for transportation and accommodations, using
telephones, faxes, mail, and computers.
Answer inquiries regarding information such as schedules, accommodations,
3731 Jose Terrace, Jacksonvi l le, FL 32217
Ph: 904-***-****
***********@*********.***
Sep 2008-Nov 2010
Jul 1978-Jan 2008
procedures, and policies.
Insurance Agent
Independent Insurance Agency - Fleming Island, FL
Sell various types of insurance policies to businesses and individuals on
behalf of insurance companies, including automobile, fire, life, property,
medical and dental insurance or specialized policies such as marine,
farm/crop, and medical malpractice.
Interview prospective clients to obtain data about their financial resources
and needs, the physical condition of the person or property to be insured, and
to discuss any existing coverage.
Call on policyholders to deliver and explain policy, to analyze insurance
program and suggest additions or changes, or to change beneficiaries.
Seek out new clients and develop clientele by networking to find new
customers and generate lists of prospective clients.
Customize insurance programs to suit individual customers, often covering a
variety of risks.
Explain features, advantages and disadvantages of various policies to promote
sale of insurance plans.
Calculate premiums and establish payment method.
Perform administrative tasks, such as maintaining records and handling
policy renewals.
Flight Attendant
Northwest Airlines - Jacksonville, FL
Direct and assist passengers in emergency procedures, such as evacuating a
plane following an emergency landing.
Address concerns of passengers during flight.
Direct or coordinate the activities of flight attendants.
Resolve customer complaints regarding worker performance or services
rendered.
Education
Normandale College - Bloomington, MN
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