Customer Service Administrative Assistant
Resume:
JAMIE HENDRIX
***** ***** ***** ***** ***. **
Rancho Cordova, CA 95670
*****.*********@*****.***
CAREER OBJECTIVE
Seeking a position in office administration with a company that offers the opportunity to advance. I have exceptional
experience and qualifications in administration with excellent customer service support.
SUMMARY OF QUALIFICATIONS
Over ten years experience in office administration and customer service support.
Friendly sense of humor with excellent customer service and phone skills.
Dynamic energy and enthusiastic attitude with a positive and helpful personality.
Highly professional written, verbal communication, interpersonal, and leadership skills.
Ability to problem solve effectively while being very detail oriented.
Ability to work independently and with others as a team player.
Ability to be a quick learner being cross trained and training others.
Ability to multi-task and comply with any position given.
Ability to handle multiple projects and prioritizie work duties with effective time management skills.
Ability to work in a face paced environment under pressure.
Ability to perform duties with minimal supervision and with strong work ethics.
Knowledgeable of PC and Internet skills using Windows Explorer.
Experienced in providing administrative and operational support to multiple management team members.
Experienced in planning, and supervising work of staff with effecient organizational skills.
Knowledgeable of effective techniques to listen, mediate and resolve complaints.
Advanced knowledge of software programs Microsoft Excel, Outlook and Word.
EDUCATION & TRAINING
Cosumnes River College – Achieving a Degree in Business Administration
Microsoft Literacy Certificate
PROFESSIONAL EXPERIENCE
Administrative Support
Performed general office duties such as ordering supplies, maintaining records, trainings for the database systems, and
performed basic bookkeeping work. Read and analyzed incoming memos, submission, and reports to determine there
significance and plan there distribution. Interpreted administrative and operating policies and procedures for
employees. Prepared and reviewed documentation to ensure accuracy and efficiency. Established and maintained files
pertaining to personnel, monitoring email and data entry. Coordinate and manage document flow between clients,
running reports, updating MS Excel and Word documents, preparing daily deposits, updating office calender.
Establish and maintain office standards policies and procedures such as administrative and front desk operations,
mailroom and distribution operations, production center operations and workstation appearance and supplies and files.
Measure and report results against standards making necessary adjustments. Oversee office atmosphere, including
cleanliness, safety and maintenance. Assure office facilities are in good working order and supplied appropriately to
meet the business needs of the particular area such as meeting rooms, kitchen and other public areas. Manage
administrative staff to ensure business units have adequate administrative needs met and office functions in
accordance with operating policies. Maintain office supplies and office maintenance within budgeted guidelines. Act
as relationship manager with supply and other office service vendors including office supplies, copier, related
equipment, storage, maintenance and repair vendors. Meet financial objectives by preparing an annual budget for
office supplies and services. Assist with or lead special projects as they may arise and contribute to the team effort by
accomplishing related results as needed. Reception and greeting of visitors and clients. Intake and orientation process
of new and transferring clients. Discharge of clients that completed or failed the program. Created spreadsheets and
evaluated the billing process monthly for each individual program. Interviewed volunteers and interns, trained them
on basic procedures and job responsibilities. Cross trained in multiple department procedures in receiving and
processing of cash, debit cards, credit cards, money orders and personal checks daily. Supervised and trained new
employees on the drug and alcohol testing protocol for clients. Followed up with client social workers. Created and
issued client graduation, completion and program certificates. Worked closely with multiple counselors creating
weekly spreadsheets of all new clients that were admitted into the program, and clients that transferred from one track
to another. Filing, inventory, storage handling and organizing. Monitoring and supervision of all clients and visitors.
Tracked daily attendance, group attendance and assigned clients to there individual counselors. Tracking and updating
clients individual appointments and drug testing schedules as well as completing daily updates with recorded
scheduled announcements on the client drug testing telephone line.
Customer Service Support
Communicated with customers, employees, and other individuals to answer questions. Disseminated and explained
information and addressed complaints. Operated office machines such as photocopiers, scanners, facsimile machines,
voice-mail and personal computers. Also completed inventory and ordered materials, supplies, and services. Collated
materials and generated packets; created new folders, placed intake forms into filing bins for delivery to intake
workers. Performed reception duties including answering multi-line telephone, transferring calls, taking messages,
greeting and assisting clients. Attracted potential customers by answering product and service questions suggesting
information about other products and services. Maintained customer records by updating account information.
Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem,
selecting and explaining the best solution to solve the problem? expediting correction or adjustment? following up to
ensure resolution.
SKILLS
** Honorable * Integrity * Motivated * Dedicated * Flexible * Versatile * Great Attendance * Patient * Reliable **
EMPLOYMENT HISTORY
Program Assistant-National Council on Alcoholism & Drug Dependency, 1/13-12/14
Help Desk Representative-Aerotek Temporary Agency-Envision Rx, 12/11-12/12
Customer Service Representative-Advanced Call Center Technologies, 8/11-12/11
Office Assistant-Department of Human Assistance, 12/05-12/09
Administrative Assistant-Sacramento Housing & Redevelopment Agency, 12/04-8/08
Contact this candidate