Security Customer Service

DENNIS A. CHAVEZ

***** ****** **.

La Puente, CA 91744

Cell 626-***-****

e-mail: ********@***.***

Summary: Over thirty years of progressive experience with the Banking Industry. With-in that time, twenty years associated with Corporate Security, Branch Security, Alarm Call Center. Back office support related to credit card/ATM processing services.

Experience:

July 2013 to Tyco Integrated Security Chatsworth, CA

Nov 2014 Installation Coordinator

Core Commercial

Coordinate Tyco Installation for National Account and Core Commercial customers. Duties include timely ordering of parts for various types of security and fire projects. Auditing job contracts and oracle parts reports to insure correct parts are assigned to job. Preparing documentation of contracts received for files. Back up Warehouse Staff issuing parts for install jobs and during audit counts.

Jan 2013 to Tyco Integrated Security Chatsworth, CA

July 2013 Service Coordinator

Core Commercial

Coordinate Commercial Service follow up including part replacement orders. Requesting service repair authorization from various vendors, preparing in house documents for PO issuance. Follow up regarding ETA of repairs. Processing parts received from replacement orders and issuing parts to correct service tech. Contact National customers at local level to schedule quarterly and semi-annual fire system inspections. Back up Warehouse Staff issuing parts for install jobs and during audit counts.

Sept 2007 to ADT Security Services/Tyco Integrated Security

Chatsworth, CA.

Dec 2012 Installation Coordinator

Core Commercial

Coordinate ADT Installation for National Account and Core Commercial customers. Duties include timely ordering of parts for various types of security and fire projects. Auditing job contracts and oracle parts reports to insure correct parts are assigned to job. Preparing documentation of contracts received for files. Back up Warehouse Staff issuing parts for install jobs and during audit counts.

Dec. 1998 to Washington Mutual, Chatsworth, CA.

March 2007 Corporate Security System Specialist

Badge Access System Administrator

Successfully implemented the installation and ongoing monitoring of the C-Cure Access Control System throughout the Bank’s nationwide key Administrative facilities, which include 50,000 active cardholders at 47 locations in 10 states. Maintain and update control of access badges issued to all authorized personal as well as contracted employees and vendors according to Corporate Security policy and procedures. Train incoming staff members on system functions regarding badge issuing and reporting queries. Call Center Team Member functions include answering employee inquiries regarding new/replacement badges, access upgrades and repair issues. Contacting security or facility service vendors to place service calls and follow up to ensure timely completion. Responsibilities also include database management, queries and distribution of quarterly restricted area audit reports in accordance with government guidelines.

Mar. 1998 to Home Savings Corporate Headquarters, Irwindale, CA.

Dec. 1998 Control Center Operator

Responsible for the safety and security of over 10,000 employees staffed at the Corporate Headquarters. Continued awareness by utilizing Closed Circuit Television monitoring, badge photo access identification, sign-in/sign-out procedures for employees, visitors, deliveries, and outside vendors. Assist Shift Supervisor with authority to deploy Security Staff and Contract Officers at appropriate stations. Advise Property Management staff as needed to conduct repairs of various equipment throughout the Campus. Receive information from Alarm Company regarding branch alarms, Vault/ATM alarms not closed properly. Contacting branch staff to relay alarm information or request return to arm alarm system. Responsible for the preparation and distribution of shift activity reports for management review.

July 1997 to Home Savings Corporate Headquarters, Irwindale, CA.

Mar. 1998 Security Officer

Assignment included Second Shift Security Officer and Relief

Control Center Operator. Post duties encompassing tasks such as creating shift log, monitoring employee ingress and egress. When posted in the position of Console Center Operator, duties included responsible decision making processes concerning unarmed branch alarms.

Nov.1992 to California Federal Savings, Rosemead, CA.

Apr. 1997 Security Lieutenant

Responsible for monitoring badge access and fire/life safety alarm systems for Customer Service Center to maintain Data Security and customer confidentiality. Utilizing Honeywell Delta 1000 Security system to monitor badge access and fire/life safety alarms. Including Closed Circuit Television monitoring. Maintaining personnel records for assigned crew of 10 officers. Preparing shift roster to provide deployment for 365 days a year. Training of new officers on patrol duties, Security Alarm System, Halon Fire System and SIMS II Branch Alarm System. Monitor the SIMS II Branch Alarm System to ensure that 125 branches have armed properly. Reporting hold up alarms as received to appropriate police department. Updating records pertaining to branch staff for access and after hour contact.

Aug. 1988 to California Federal Savings, Rosemead, CA.

Oct. 1992 Security Sergeant

Assisting Shift Lieutenant in all phases of Department Operations. Maintaining shift personnel records. Assisting in new employee training, conducting monthly fire extinguisher inspections of 65 units located in throughout the facility. Prepared annual staff performance reviews.

Sept. 1985 to California Federal Savings, Rosemead, CA.

July 1988 Security Officer

Maintain a fixed post. Preparing logs for Visitor entry. Review documentation for proper authorized signature for data removal. Conduct random inspections of employees upon entry or exit of facility. Perform patrols of all areas to maintain security and safety for all personnel in accordance with company policy and procedures.

Software Applications:

Microsoft Office Products,(Word, Excel, Access), ADT/Tyco Mastermind Alarm System, Oracle Warehouse, Software House C*Cure 8000, Westinghouse SE6000, Honeywell Delta 1000

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