Customer Service Administrative Assistant

Vanessa Nyland

**** ***** ****

Fair Oaks, CA ***228

847-***-**** **********@*****.***

Objective

To obtain an exciting, challenging position using my educational knowledge of business and establish a career path to success. Thrive for perfection with excellent organizational skills; anticipate new challenges with a strong work ethic.

Education

University of Kentucky Lexington, KY

Bachelor of Business Administration

Marketing

Management

Minor in Spanish - Semester Abroad in Spain

May 2004

Experience

06/2014 – 05/2015 Catering Specialist Jim N Nick’s BBQ Denver, CO

Prepared and delivered catering orders to corporate and private customers

Managed full service catering events

Managed staff required for catering events

03/2013 – 06/2014 Front Desk Supervisor Hampton Inn & Suites Deer Park, IL

Supervised staff of five associates

Dealt with any conflicts guest have during their stay

Counted inventory and placed orders for ‘suite’ shop and kitchen

Built and maintained relationships with frequent guests

Trained all new front desk associates

Awarded ‘Employee of the Year’ 2013

12/2011 – 01/2013 Head Bartender Mario’s Osteria Boca Raton, FL

Managed a high velocity cocktail lounge in an upscale white table cloth restaurant

Managed bar staff

Counted liquor for inventory and ordering

Responsible for maintaining liquor room organization

06/2008 – 11/2011 Key/Bartender/Server Bonefish Grill – OSI Inc. Boca Raton, FL

Provided professional foodservice duties at a very busy fine dining establishment

Managed the front of the house as a ‘Key’ employee

Counted liquor for inventory and ordering

Contacted liquor reps and placed liquor orders for the restaurant

Ran training program classroom for all new servers / bartenders

12/2004 – 02/2008 Project Coordinator Topco Associates LLC Skokie, IL

Worked in the Creative Services department for one of the largest Private Label companies in the supermarket industry

Updated 17,000 products for new Trans Fat and Allergen labeling laws

Worked with a large spreadsheet; added, pulled, sorted and utilized data

Worked in internal project tracking system: Project Track

Routed artwork though out the company

Proofread artwork for final approval

Trained and supervised temporary employees

Skills

Computer skills: Word, Excel, Access, PowerPoint, WordPerfect, Internet, OnQ Insider, Project Track

Personal skills: Work well in teams and individually, highly organized, hard worker

Language skills: Spanish

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