Customer Service Management

HUGO MORA

**** ******* ***** **. • Coquitlam, BC V3C 2J3 • 778-***-**** • ***.****.****@*****.***

CAREER TARGET: MARKETING PROMOTIONS LEADER

A reliable and dependable professional with strong multitasking and time management capabilities. Mature and confident in business interactions, with proven communication, and interpersonal skills. Demonstrated ability to prepare, analyze, and report data with exceptional attention to detail. Established a reputation for relating warmly to people of different personalities and cultures, generating trust and rapport.

Core Strengths Include:

Management Support

Teamwork & Training

Records & Data Management

Office Administration

Customer Satisfaction

Problem Solving

EDUCATION

Simon Fraser University 2012 - 2015

Bachelor of Arts, Major in Communications

EMPLOYMENT HISTORY

English as a Second Language (ESL) Facilitator and Library Manager 2007 - 2012

Centre For Languages and Applied Linguistics

Victoria, Mexico

Delivered top-notch service standards in this demanding language institution. Motivated team member, accurately coordinated class schedules and frequently assumed all functions of an English facilitator.

Assisted over 3000 new students to enroll into one of the three different language curriculums: French, German and English.

Trained four new employees on library management and customer service.

Successfully developed an institutional conversation club for students to practice and improve their speaking abilities.

LANGUAGES

Fully proficient in English and Spanish.

VOLUNTEER WORK

Parent Advisory Council (PAC) for Meadowbrook Elementary School in Coquitlam 2014 - 2015

Fund raising assistant that helped collecting near $20,000 to add educational aids such as smart boards, and improving recreational facilities for learners.

Assisted in generating the end of school year survey to obtain data from parents on how to best utilize funds obtained from fund raising in the future.

Centre for Students with Disabilities at Simon Fraser University. 2015

Assisted a classmate taking notes for her during one semester as she has a disability.

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