Customer Service Representative
Resume:
Anthony Spearman
Bloomington, MN 55420
*******.********@***.***
Objective
Full time position in a office setting in Minnesota
Skills and Certifications
Financial Record Keeping and Management
Bank Reconciliation, Bank Deposit, Petty Cash, Basic Math
Computer Skills
OPAC Certifications (Office Proficiency Assessment and Certification):
Windows 7, Windows Vista, Windows XP
Basic and Intermediate Word 2010, Word XP
Basic and Intermediate Excel 2010, Excel XP
PowerPoint
10-Key 10488 KPH; Data Entry 1, 2, 3; Keyboarding 49 WPM
Proofreading Practice, Proofreading 1, 2, Sentence Clarity
Numeric and Alpha Filing, Record Locating
Applying Policies
Transcripts
Experience
Twin Cities Public Television Minneapolis, MN
Canvasser May 2015
Door to door donations from community supporters
Check and cash handling
Entering community supporters confidentially and accurately into Kindle
APAC, Customer Service, INC. Mendota Heights, MN
Customer Service Representative August 2014- Sep 2014
Answer inbound calls daily and transferred to various departments if necessary
Update customer and billing information
Inform customers on promotions and sales on cell phone devices
Print bills and mail to customers if necessary
Anthony Spearman
Experience, continued…
City of St. Paul Municipal Equipment Saint Paul, MN
Data Entry Intern March 2013-May 2013
Answered and transferred phone calls professionally
Entered information accurately into computer data base
Alpha and numeric filing of inventory lists and equipment parts numbers
Women Venture Saint Paul, MN
Client Service Assistant Intern September 2010 to October 2010
Entered confidential client data quickly and accurately into Microsoft Access Database
Placed professional outgoing calls to clients to verify and scheduling appointments
Processed and efficiently delivered incoming mail to proper recipients
Operated postage meter to prepare outgoing mailings and letters
Generated weekly reports to track clients progress and accomplishments
Wells Fargo Home Mortgage Minneapolis, MN
Customer Service Internship June 2007 to August 2007
Placed 100 phone calls daily to gather information from customers who have applied for a mortgage or home loan
Multitasked between client conversations and editing customer account in SAP system
Answered inquiries regarding mortgages and directed clients to information resources
Upsold mortgage products and transferred qualified leads to a home mortgage consultant
Education
Thomas Edison Senior High School Minneapolis, MN
High School Diploma September 2003-April 2013
Hubert H. Humphrey Job Corps Center Saint Paul, MN
Office Administration Certificate August 2012- December 2013
Twin Cities RISE! Minneapolis, MN
Professional Development Program 2010
Coursework including: Microsoft Office, Communications, and Speech Craft
Type at 55 wpm and 10 key at 16,000 KPH
Globe University Minneapolis, MN
Accounting Major 2009
One year towards BS in Business Accounting
Volunteer
Hubert H. Humphrey Job Corps Center Saint Paul, MN
Dorm Leadership: President January 2013-February 2014
Assigned student leaders to duty in the dorm
Assigned floor jobs
Call floor meetings and roll call
Take attendance and check to see if students are up and ready for school
Hubert H. Humphrey Job Corps Center Saint Paul, MN
Cultural Diversity Committee October 2012-February 2014
Schedule appointed weekly meetings to meet cultural needs
Plan programs for talents for staff and students
Fluent in Spanish
See financial purchase with SGA
Shiloh Temple International Ministries Minneapolis, MN
Youth Ministry & Music Ministry January 2005-Present
Participate in youth and Music Ministries.
Clean common areas prior to events or services
Family Day Care Minneapolis, MN
Volunteer April 2002 to December 2009
Organized and facilitated educational activities with children of all ages
Monitored ensured safety
Prepared food and assisted children with basic needs
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