Customer Service Management

****.***********@*****.***

N E I L V I S H VA K A R M A 559-***-****

linkedin.com/in/neilvishvakarma

P ROFILE

Accomplished and energetic PC technician with a solid history of achievement in a retail

customer service environment. Motivated leader with strong organizational and prioritization

abilities as an individual or a team. Areas of vast expertise include: PC maintenance & repair,

customer service,and team management.

E XPERI ENCE

F R O N T EN D L EA DE R, B EST B UY. MIL PITA S CA 201 4-PRES ENT

• Ensure all Standard Operating Procedures for transactions and interactions at the front of

the store are followed including: visual merchandise standards, checkout, pickup, returns /

exchanges / trade-ins, and recycling.

• Ensure the Back Office Lead is trained and adheres to Standard Operating Procedure for

functions: daily cash management; payroll processing, scheduling, store expense tracking

and IT help desk ticket maintenance.

• Producing business plans to improve store growth within the company

• Provided one-one-one assistance for customers to enhance their lifestyle and experience

• Resolve escalated client issues in store & in home

G E EK S QUAD AG E N T, B E ST B UY. M ILPITAS CA 2007-2014

• Deployment and maintenance of MAC OSX and Windows OS [XP, Vista, 7, Win8.1]

• Installation of bare bone PC Hardware Components [motherboard, hard drive, memory,

processor, etc]

• Cloning hard disk drives & Data migration of client personal information

• Use of ticketing system to track open and closed tickets.

• Creation and troubleshooting of home and work networks. Local Area + Wide Area

• Very proficient of MAC and Windows Office suites

• Troubleshooting Ink jet and laser printers

• Provided detailed reports and explanation of work completed.

S A L E S R E PR E SE NTATI VE,S PR INT. PA LO ALTO CA 2013

• Assisted clients with post-paid mobile phones

• Administrative functions, creating daily deposits.

E DUCATION

D E AN Z A COL LE G E, C U P E RTI N O - D EG RE E I N PR OG RE SS. GPA: 3 . 8 . 1 3 -1 4

U N IVE RS I TY OF CA LIF OR N I A R I V E R S I DE - ME CHA NI CAL E NG I NE ER I NG . TRA NSF ER RE D. 06-10

S KI LLS

Technical Experience Customer Service/Management

Virus-Malware Removal Programming : Team Leadership and employee

PC and Mac C++, Matlab engagement

Support of varying Sale of contracted labor services and Coaching & Training employees with

Microsoft & Apple Operating product specific insurance plans weekly, Monthly, and Quarterly 1 on

Systems + Office Suites 1 reviews

Built Customized Desktops for Creating Daily Bank Deposits Active listening & critical thinking

varied uses. Personal/Bussiness Administrative Duties skills to solve unique problems

Mobile Apple and Android Well experienced cashier + balancing Overseeing operation of multiple

troubleshoot multiple tills departments

Setup and support of wired or Knowledgable of latest and greatest Driving company goals and standards

wireless local and wide are network consumer electronic devices

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