Rosemarie Juarez

**** ***** ***** *** *******, TX 78242 210-***-****

Objective

Seeking a career with organization with the opportunity for advancement.

Experience

Child Support Officer II, Texas Attorney General

01/2015-Present

Open Child Support Cases, determine if it’s a duplicate case, determines case types, validity and completeness of information.

Review case for missing information and request for missing documents or missing information.

Enter updates on child support cases, Monitors TXCSES and other computer databases to identify new and updated locate information. Verifies locate new employment information using all available sources.

Performs Money-handling duties to process child support payments.

Research court orders and take appropriate action to be sure orders are updated and responds to routine telephone inquiries concerning child support cases.

Account Specialist, American GI Forum

01/2014- present

Invoicing monthly for grants

Reviewing and balancing monthly grants totals

Record keeping for monthly payments

Researching salaries and monthly payments

Reviewing co-workers invoice to make sure it is accurate.

Handling non-profit accounts.

Account payables.

Tech Support, AT&T Services Inc.

04/2010-09/2013

Assisting Technicians with install and repair of uverse services

Descalating irate customers

Editing customer service packages, and determine adjustments on accounts for time without services.

Fixing any order issues of install of new services

Access Support Advocate, United Health Care

04/2007-12/2009

Find premium physicians for consumers, for the consumers who request physicians

Data Entry of research found on Dr office and consumers

Make outbound calls to consumers and physicians offices or faculties

Reports for cases completed for which health plan.

Escrow Processor, SWBC

06/2006-04/2007

Make outbound calls

Pay insurance premium

Force place policy for flood insurance

Review declaration pages and update loan information

Data entry

Customer Service Representative, USAA

04/2004-05/2006

Bank servicing, experienced in basic accounting skills and deposit accounts.

Review transactions, submitting transfers internal and external as Automatic Clearing House (electronically) and Wire Transfers, Data entry, processed official checks, maintenance on atm/debit cards, and internal payments.

Opened new checking, saving, and credit card accounts.

Operator/Return Item Clerk III, Federal Reserve Bank of San Antonio

04/2002-4/2004

Worked with the switchboard and transferred calls or took messages

Worked with returned checks

Billed banks for errors

Assisted customers with bills, reversing charges, and other questions

Reviewed reports Fed Rec, Csis reports.

Data entry

Teller, Intercontinental National Bank

01/2001-04/2002

Handle large amounts of cash deposits, withdrawals, cash bonds, cash advances, official checks, and traveler checks.

Collections items

Reviewed currency transaction reports weekly.

Revised and reported accounts that were opened and closed.

Education

Palo Alto Community College, San Antonio TX

2007-2009

2015-present

South San West Campus High School, San Antonio TX

Graduated in May 1994

Skills

Over 20 years of Customer Service experienced.

Highly independent worker, capable of working without supervision.

Strong problem solving skills.

Excellent verbal and written communications skills.

Adept at identifying and resolving complex issues.

Excellent typist (60 wpm) with 10 key capabilities.

Experienced working with Windows 8

Experienced with Microsoft Word, Excel, Internet Explorer, Powerpoint.

Experienced with Portal, BSC, IMS, CMSE, Mobius, Image workflow, Session A, B, C, Net Query, Fidelity, Maxmillion, ASA400, Access Support tool.

References

Vicky A Garcia, Home Health RN Nurse

290 Greenlawn Dr.

San Antonio, TX 78201

210-***-****

Ana Perez, Access Support Advocate, UHC

11800 Spring Shadow apt 410

San Antonio, TX 78249

210-***-****

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