Sales, Customer Service, Administrative support

ELIZABETH A. RUDISILL

**** ** **** ****** *******, WA 98107 509-***-**** *******@*****.***

BACKGROUND SUMMARY

Results-Oriented Administrative Professional with 6 years of extensive experience working in fast-paced environments. Strong organizational, technical and interpersonal skills. Collaborative and highly adaptable. Successfully maneuvers around complex and unforeseen obstacles in day-to-day business operations.

PROFESSIONAL HIGHLIGHTS

-Directed the conversion of the company’s revised billing system for all customer accounts with a 100% success rate.

-Implemented paperless filing system facilitating greater time efficiency contributing to 30% sales growth within the company.

-Updated company’s inventory database and restructured inventory procedures leading to a 4% decline in inventory loss.

-Awarded “Employee of The Quarter” for demonstrating strong leadership ability and supporting company vision.

EMPLOYMENT HISTORY

Customer Service Representative, Elliott Insurance

May 2013 May 2015

Seattle, WA

-Assessed, clarified and resolved policy and account related questions/transactions from internal and external customers.

-Identified and solicited sales prospects in agency databases, aiding to monthly sales growth.

-Proficiently utilized technical system tools, including websites, product guides, loss control reports, and premium audits to gain an understanding of the company’s policies and procedures.

-Prepared invoices, oversaw account status and aided in billing system conversions for all customer accounts.

Department Manager/Merchandising Coordinator, Crate and Barrel

August 2011 May 2013

Seattle, WA

-Analyzed weekly sales reports tracking market fluctuation and designed product displays to meet predetermined sales goals based upon the reports.

-Directed the training and performance development of merchandising staff and supervised their daily activities.

-Communicated regularly with the sales manager concerning all aspects of sales, training opportunities, customer opinion and sales team associate performance.

-Planned and organized promotional events educating consumers and sales staff of seasonal trends.

Assistant Office Manager, Crate and Barrel

August 2009 August 2011

Seattle, WA

-Responsibly balanced all department finances, generated sales reports and delivered to management weekly.

-Provided concierge service to premier customers as a liaison between specific departments and vendors.

-Assisted with payroll services, human resource responsibilities and daily scheduling.

-Supported the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions.

EDUCATION

-Bachelor of Arts in Visual Art 2010 – University of Washington, Seattle, WA

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