Customer Service Manager

Christy D. Mikolajewski

**** ******** ***** ***** # *** Brandon, Florida 33511

941-***-**** *********@*****.***

RELEVANT WORK EXPERIENCE

February 2014 to June 2015 Pinnacle American Management Properties, Tampa Fl.

Property Manager

Manage and maintain a 80 unit multi-family tax credit property by processing applications, and answering multiple phone lines, maintain office files

Greet prospects and conduct property tours and perform background, reference, and credit checks.

Collected and posted all monies and prepared and delivered 3-Day Notices and filed any necessary evictions

Work directly with marketing advertisers such as Apartments.com, For Rent, and My New Place as well as daily postings to Craigslist

Developed, implemented and coordinated all resident and community events

Prepared and submitted weekly, monthly, and financial reports, and Market surveys

Responsible for move in file compliance; adhering to property LURA, HUD, Tax Credit, Public Housing, SHIP, & HOME standards and completing the appropriate paperwork and follow compliance guidelines for leasing

Conduct and/or review annual and interim leasing recertification’s to ensure tenant meet occupancy requirements including tax credit and Section 8 guidelines

Assists tenants with work orders and handle tenant complaints effectively in a professional manner.

Responsible for maintaining 100% occupancy and received 100% on recent file audits.

March 2012 to October 2013, Leland Enterprises, Plant City Fl. Property Manager

Oversee a full staff and managed a 200 unit multi-family tax credit property by showing and leasing apartments, processing applications, and answering multiple phone lines

Sales and marketing along with bookkeeping (collect & post money, bank deposits & maintain office files & daily reports)

Responsible for move in file compliance; adhering to property LURA, HUD, Tax Credit, and Public Housing standards and completing the appropriate paperwork and follow compliance guidelines for leasing

Lease renewals, late notices and delinquent accounts

Received requests from residents and ensured that all issues were solved quickly and professionally according to established policies and procedures

Conducted ongoing training with staff insuring extensive knowledge of EPA and OSHA regulations and maintained up-to-date MSDS guide.

July 2008 to July 2012, JSP Properties, LLC, Brandon, FL

Property Manager – 284 Units

March 2005 to July 2008, JSP Properties. LLC, Sarasota, FL

Assistant Property Manager – 250 Units

EDUCATION1998 - 2000, Hillsborough Community College, Tampa Fl.

References available upon request.

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