Atanu Bera

System Engineer (Technical Support Engineer)

Address: Rajarampur, Sutahata, Purba Medinipur,West Bengal

Pin – 721635, INDIA

Contact No: +91-738******* / 933*******

E-mail: acqei2@r.postjobfree.com

Personal statement

Around 7 Years of experience in IT Industry with a Bachelor Degree. Have completed MCP Certification in Windows Server 2003. Immense knowledge and exposure in areas like Infrastructure support. Worked extensively with Administration and Troubleshooting of Microsoft Windows 2003, Windows 2008 based networks & providing L2 Desktop Management Support over 350 users.

Well conversant with quality procedures, while executing the projects and good in defining the guidelines, procedures and Process. Rapid learner who can very quickly become proficient in any computer related discipline

Employment History

Engineer Technical Service, Real Image Media Technology Pvt. Ltd, Kolkata, INDIA

(July 2010 – Present)

Achievements and responsibilities:

Server

Working with Digital Cinema System Server.

Installation and maintenance of DCI Standard Server & Non DCI Standard Server.

Working with Integrated Media Block (IMB).

Working with Symantec Ghost Imagine Technology.

Working with Digital Cinema Package.

Installation of different type of Software and Hardware like Sound and Graphics Card.

Working with Storage Technology.

Database Management.

Providing Remote Support.

Provide technical training for the end user relating to the operation of digital equipment.

Working with different type of Sound Amplifiers, Speaker to communicate with Server.

Strong knowledge in Server Hardware and application troubleshoot.

Provide timely and effective technical support to meet the customers’ expectations via telephone or in person.

Strong knowledge on Windows ME, XP, Vista, 7 & 8.1

Projector

Providing Installation, Service & Support of different type of Delta, Panasonic & Optoma Projector.

Providing Installation, Service & Support of Digital Cinema Projector like NEC.

Working with Barco Projector.

Software & Firmware update of all DLP projector.

Expert level ability to diagnose and repair Digital Projectors and Digital systems.

V-Sat

Providing Installation, Configuration & maintenance of V-SAT to transmit data over Satellite.

Modem Configuration.

Management of digital assets on hard drives via FTP and tracking of all asset status.

Make Patch Cable like RJ45, RG6. RG11.

Working with 24*7 environments.

Additional Knowledge:

Working knowledge of Windows Operating Systems to include: Windows 98/2K/XP/7/8/ & Apple OS X & MS Office 2000, 2003,2007,2010,2013

Working with Outlook 2007 / 2010.

Generation of relevant MIS reports, IMAC & Maintain PC inventory.

Update antivirus.

Working with VPN.

Working knowledge of SAN/Storage

Adding, removing, updating user account information and resetting password.

FMS Engineer, CMS, Kolkata, INDIA

(April 2008 – June 2010)

Achievements and responsibilities:

Handling Hardware & Software Maintenance in 350 system environment.

Working with Codesk and Smile for Technical Help Desk.

Maintaining Routers, Servers and Networks

Configure & Troubleshoot of Lotus Note.

Create & Configure Local Notes, Replication.

Maintaining and support of SAN (HP EVA 4000).

Maintaining and support IP phones

Working with SAN Tape libraries (MSL).

Working on ITIL processes.

Data Backup using Ntbackup & Varitus (LTO, DLT, LTO3)

Working with NSM.

Instillation, configuration and troubleshooting issues related to Microsoft Outlook 2007.

Maintaining File, Print, FAB Server.

Working with Avaya PBX phone system and VOIP phone systems.

Handling Installation and administration of windows servers 2003 and troubleshooting of network PC’s.

Hardware Engineer, Computer World, Haldia, INDIA

(September 2007 – March 2008)

Achievements and responsibilities:

Installing Antivirus Software and keeping the systems secure with all Microsoft critical and security updates.

Handling third party Software

Virus control and prevention

Assemble Computers

Education

West Bengal University of Technology

(July 2003 – August 2007)

Degree: B. Tech (Computer Science & Engineering)

Years: 4 Years

Grade: 74.5

West Bengal Council of Higher Secondary Education

(2001 – 2003)

Degree: Higher Secondary

Grade: 45.7 %

West Bengal Board of Secondary Education

(2000 – 2001)

Degree: Madhyamik

Grade: 59 %

Additional Certification

Microsoft Certified Professional

MCP ID# 6412993, Year – 2008

Webel Informatics Limited

PC-Maintenance & Troubleshooting, Year – 2006

Hobbies & Interests

My hobby is playing Cricket. In summer I like to go swimming. I like visiting friends and talking about this and that. I enjoy working on Computer.

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