Customer Service Management
Resume:
BETH CHISMARK
****N Lima Road, Poland Oh,***!*
330-***-**** or ************@***.***
SOFTWARE SKILTS:
o Microsoft Office - Word, Power Point, Excel, Outlook and Access
r HRtS tracking
o Kronos
o People Soft
ADMIN SKILLS:
o Accounts Receivable and Accounts Payable
o Multi Line Phone and allOffice Equipment
HR SKIL[S:
o Job Posting, lnterviewing, Hiring and Orientation
o Project Management and Leadership Programs
o Register, Advising, Academic Scheduling, Job Scheduling
PROFESSIONAT EXPER!ENCE
Nationat College, Stow Oh
20L4
H u ma n Reso u rce Ad m i n istroto r
o Human resource related policies, procedures, and documentation
o Employee relations as well as investigation and resolution of employment related issues
o Oversight over employee performance evaluation, performance improvement plans, and
disciplina ry and termination issues
r Aided in Compensation planning, payroll administration and employee benefit design
o Knowledge of Workers compensation, compliance and planning
r Followed Employee performance management and improvement programs
o Familiarity and oversight of employment, hiring and on-boarding of new employees
o Respond to job postings, lnterview qualified candidates and complete all tax and benefit
paperwork.
o Monthly and weekly budget needs and weekly/monthly reports
o Also worked on Financial Aid, worked with Academic Advisors, reported Attendance, reported
Final Grades, Organized Enrollment, helped with Student lnterviews and Other Duties as
assigned.
Smart Style Salon, Boardman Ohio
(2OL3-20L4) a nd (2008-2010)
Solon Manager
o Recruitment of stylists: Hire, lnterview, Background checking, Train and Work with employees
on their daily routine in the salon as far as appointment setting and scheduling
lnstructor
o lnstructed students on Cosmetology Curriculum, Prepared Students for Testing on State Boards
o Taught student time management skills with scheduling
o Office Management: Prepare needed paperwork, filing, office skills, reports, memos and other
office duties
Stylist
o Provide personal care to clients with hair care needs
e Assisted customers with making decisions, provided personal and professional consultation
r Ensured clients return to salon to maintain client base
r Marketed salon by speaking to store personal and contacting clients for follow up
o Reviewed files and customer records in order to respond to requests
Administrotive Support Professional
e Aided my team towards its goals of customer service, account management, research, training,
coaching and auditing of accounts
Staffmark / Servicelink, Moon Twp., Pa
2072
O rd er Assi g n er/Recruiter
o Completion of orders for FNF Bank by recruiting and assigning Real Estate Agents to Appraisals
o Recruiting is done VIA internet search, outside contact through email or phone and referral
. Updating documents into system
EDUCATION
University of Phoenix
o GPA 3.45
e Graduated in 2011
o Bachelor's in Business/ HRM
University of Phoenix
o Associates Degree in Business
January 2014
MAED/AET
September 2014
Certification
PH R/SPH R
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