Customer Service Manager

CURRICULUM VITAE

Md.Khawariqul Haque Ibrahimi

BSCHMCTT

Food & Beverage Service

E-mail: *********@*****.***

Mobile: +971-*********

POSITION APPLIED FOR ASSISTANT RESTAURANT MANAGER.

OBJECTIVE:

To obtain a position as a Assistant Manager that will allow me to utilize my managerial, organizational and leadership skills in a unique restaurant environment.

BRIEF SUMMARY:

Customer service oriented professional with 7 years of experience with the hotel industry, having worked for five star hotels in India and Overseas Specific expertise in the food and beverage section, increasing revenues and profits through customized service excellence.

EDUCATION:

I am pursuing Master of business Administration in sales & marketing from Sikkim Manipal University.

Completed Degree in Hotel Management from Subhash Bose Institute of Management & Catering Technology – 2007 to 2010

I have completed wine & spirits level 2 from Jumeirah Emirates Academy Dubai.

I have completed Supervisor food & safety level 3 from Emirates palace.

Intermediate from M.H.K College (B.S.E.B) – 2007

School Secondary Education from Gopal Sah High School – 2004

PROFESSIONAL WORK EXPIRIENCE:

Currently working in Emirates Palace Abu Dhabi (Seafood fine dining)

Senior Supervisor Dec 2013 till now .

World most luxurious Hotel Burj-Al-Arab Dubai.

Team Leader. May 2012 till Jun2013

Madinat Jumeirah (Dubai) Shimmers Restaurant.

Senior waiter may 2011 till Jun 2012

The Leela Palace Kempenski (Bangalore) Citrus Restaurant

Captain Jan 2010 till Aprill 2011.

Completed industrial training of 22 weeks in the peerless in Kolkata

Casual training :TAJ Bengal, Grand Oberoi, Hyatt Regency Kolkata

ACHIEVEMENT

I have received Two Appreciation letters from F&B Director .

I have received Excellence Award for outstanding Performance in Madinat jumeirah

I have received Star of the month for outstanding performance in Leela Palace. (Kempenski)

I have received President award for scout guide.

SUMMARY OF QUALIFICATIONS:

Excellent verbal and written communication skills.

Excellent guest, customer, and employee relations skills.

Excellent proactive attitude towards work.

Proven track record in delivering quality dining service to customers.

Strong ability to provide effective leadership and goal setting skills.

Excellent organizational and time management skills.

Experience working a varied schedule, including weekends, holidays, and evenings.

Knowledge and understanding of food, beverage, and labor and safety rules and laws.

Experience serving as an appropriate image role model that is reflective of the hotel's values and culture.

Experience promoting excellent quality, customer service, cleanliness, and safety standards to other employees.

Essential training new and existing employees to perform efficiently and effectively

JOB RESPONSIBILITY:

Opening and closing checklist

Outlet Rota and operational requirements

Allocating colleagues for service

Special functions set up

Outlet Briefings, Departmental Meetings, Communication with colleagues and Managers.

Complaints handling.

Outlet Back area arrangement and maintaining.

Routinely greeted guests, served food and beverage, and took reservations and maintained reservations book when applicable.

Developed good customer relations.

Ensured side work duties were complete and tables were set before, during and after opening hours

Oversaw cash handling and check/credit policies and procedures.

KEY SKILLS :

Adaptability

Hard Working

Time Management

PERSONAL DATA:

Name : Md.Khawariqul Haque Ibrahim

Language known : English,Hindi, Bengali,Urdu.

Date of Birth : 10.12.1989

Marital Status : Single

Religion : Islam

Height : 178cm

Nationality : Indian

PASSPORT DETAILS:

Passport Number : H 4088562

Date of Issue : 17-03-2009

Date of Expiry : 16-03-2019

DECLARATION:

I hereby declare that all the information stated above is true to the best of my knowledge and believe.

Contact this candidate