Project Quality Assurance

Mary J. Taylor ********.**************@*****.*** 281-***-****

Summary:

Degreed professional with 15+ years experience in creating, organizing, and administering full range of documentation, information management, and publication-focused programs.

• Proven analytical and planning skills, coordinate writing and editing tasks within quality standards and established deadlines to meet long-term objectives.

• Strong technical and artistic command of the English language, knowledgeable of and sensitive to writing styles and conventions targeting various audiences.

• Superior research and writing ability complemented by extensive knowledge of various style guides including AP, Chicago Manual of Style, IEEE Style Guide, DOD, and ISO / ANSI standards.

• Manage entire policy, procedures, and technical information management system and create protocols for significant improvements while complying with industry and quality standards.

Experience

MJ Taylor Communications – Houston, TX 2013 – Present Professional Writer / Editor, Documentation Management Consultant

• Proposal Writer / Editor for national consortium responding to RFP at NASA JSC.

• Final Editor for Small Business Innovation and Research (SBIR) Government Proposal Report prepared to ANSI and Air Force standards.

• Editor and consultant for manuscript submissions by authors to national publications.

• Writer and contributor to research journal published nationally.

• Project Lead and contributor for Fortune 500 energy provider documentation.

NASA Johnson Space Center / Bastion Technologies 2004 – 2013 Senior Configuration Management Analyst, Senior Writer / Editor

• Senior Configuration Management Analyst within the Engineering Directorate for QA / agency quality requirements compliance (project and policy documents).

• Document Control Custodian (Master List) / Technical Editor for Engineering Directorate organization (10 specialized divisions / offices staffed by over 300 engineers and contractors).

Analyze documentation, create / establish quality control protocols, tools, forms, and processes.

Research, review, and edit professional NASA white papers, publications. Collaborate with engineers locally, nationally, and internationally on documents in all stages of development. Work closely with each author to hone final product for publication.

Coordinate and assist on assigned editorial projects within the Directorate including Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) (proposals, evaluation criteria, scoring, and reporting).

• Manager Editor for JTS 8080 (JSC Design and Procedural Standards) containing essential space flight requirements in 6 engineering disciplines.

NASA Johnson Space Center / SpaceHab, Inc. 2002 – 2003 Managing Editor, Proposal Consultant

• Knowledge Capture Analyst / Managing Editor for International Space Station Cost Analysis Requirements Document explaining the ISS budget using activity-based costing model. Audience: Pentagon, Congress, International Partners; NASA Program Managers.

Created / refined documentation change control process flows, established configuration controls.

Validated all aspects of document quality assurance.

Created overall publication timeline from printing of document / tabs to assembly and delivery of finished product (electronic and print versions) to customers.

RESULTS: Despite shortened schedule, document was published on time, at unprecedented level of quality, and significantly under projected budget.

• Proposal Consultant collaborating with team members at all levels from SOW decomposition through refining the final product consistently reflecting overall thematic vision in dynamic text and supporting media.

RESULTS: Consortium was awarded the $115 million contract.

Hewlett-Packard / Compaq Computers 2000 – 2002 Documentation Analyst, Technical Writer / Editor

• Analyzed and revised documentation process and implementation for computer hardware engineering design team to conform to professional standards and style. Reformatted and standardized templates.

• Conducted customer needs analysis and solicited external customer feedback to improve documentation effectiveness, address past complaints and issues.

• Interviewed department project managers / engineering SMEs to streamline and improve documentation protocols and practices internally.

• Created documentation operating plan to meet working needs of the department as well as increasing ongoing customer satisfaction.

• Restructured and managed newly implemented documentation protocol for ASIC design group to ensure ISO compliance and maintain Quality Assurance standards.

• Streamlined and maintained project intranet web pages, updating as necessary.

• Proofread, edited, and revised preliminary documentation associated with each project including intranet project meeting notes postings and bug-tracking.

• Proofread, edited, and updated formal internal and external specifications content on multiple projects approaching publication deadline for organization, clarity, and compliance with company standards.

• Coached project engineers to use applications, templates, and best practice technical writing skills to improve communication quality, comprehensiveness, and usefulness of the documentation for all customer groups.

Pearson Publishing / Kamico Instructional Media 1999-2000 Assessment Analyst, Professional Writer / Editor

• Technical writer / editor for existing documentation, specifically for quality and testing of new specifications and establishing templates and procedures for future requirements.

• Created articles, selected supporting media to comply with test specifications and procedures.

• Formatted and copy-edited existing documentation to provide uniformity.

• Documented procedures for using templates and styles enabling other employees to master them rapidly.

Computer Skills

• Power User / Guru:

Microsoft Office / related tools

Word, Excel, Visio, Access, Project, Outlook, SharePoint

Adobe

Acrobat Professional Frame Maker Form Design Tools

Versioning Software

CVS, Documentum, Related tool sets.

• Rapid mastery of word-processing, knowledge capture, graphics illustration, versioning programs.

Education

University of Houston English / Speech Communications Bachelor’s Degree

University of Houston Assessment/Instructional Design Master’s Degree Clear Lake

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