Manager Customer Service
Resume:
Balvinder ( Ron) Sahota
***** ***** **** ******** ** Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
Objective
T o achieve goals with hard work, dedication a nd determination with 1 5 years of
experience ( Oil and Gas) along w ith p roject m anagement skills w hich h ave l ed t o success
and a p rofitable revenue .
Profile
Motivated, dependable, straightforward, business professional with associate degrees and a successful 15
years of work of experience.
Flexible and versatile – able to maintain a sense of humor under pressure along good quality of
workmanship, excellent team-building skills.
Skills Summary
Project Management Customer Service Professional Presentations
Report Preparation Marketing & Sales Scheduling & Planning
QA / QC manager Process Management Grit Blasting
Process Improvement Bond (paint) coating Extrusion process
Professional Experience
Process Engineering & QA supervisor
Weatherford International
Oct ‘11–Jun ‘15
Primary functions covered
Provide training to employees at every key process location
Provide competency programs to new hire employees.
Screening future employees and direct them according to their capabilities
Prepared KPI (Key Performance Indicators) to monitor products.
20603 North Blue Hyacinth Dr Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
Balvinder ( Ron) Sahota
20603 North Blue Hyacinth Dr Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
Assisting production manager with product and procedure knowledge
Provide a backup support during the absence of product coordinator and production manager.
Collaborates with project engineering team to trouble shoot manufacturing issues.
Eliminate communication gaps between departments like Production and Engineering
Apply Six Sigma matrix (Plan–Do–Check–Act (PDCA), Failure Mode Effects Analysis (FMEA), 5
Why and Fishbone Diagram (Ishikawa), and Root cause analysis (RCA)).
Train QC personnel to create NCR (non-conformance report) and follow steps
Implements 5 S program to reduce waste and improve work ethic (productivity)
Implement calibration standard process
Implement internal auditing process
Implement Management of Change (MOC) process
Implement Engineering Change Request (ECN) process.
Collaborate with Global QA team on API certification
Focus on 3 to 5 projects yearly on continuous improvement process
Project management and leadership
Elastomer Specialist
Weatherford Canada, AB
Nov 98 –Apr 11
Primary functions includes:
Elastomer Research and Development testing in support of PC pumps and PD motors.
Metallurgical testing in support of sucker rods, PC pumps and PD motors;
Product support and Failure Analysis in support of PC pumps, PD motors, Production, and Quality;
Fluid compatibility testing in support of PC pumps and PD motors;
Monitoring the QC personnel during testing.
20603 North Blue Hyacinth Dr Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
Balvinder ( Ron) Sahota
20603 North Blue Hyacinth Dr Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
Enhance revenue by lending lab equipment and resource to third party.
External elastomer testing projects for other divisions and external customers
TECHNICAL AND CUSTOMER SUPPORT
Imperial Rubber & Urethane Co. AB
Dec 95 – Nov 98
Primary functions include:
Directly dealt with customers and fulfilled their requirements
Ordering materials and organized the complete manufacturing process.
Provide technical support to Internal and external customers.
Supervised Laboratory Department. (Bond (paint) coating, compression moulding)
Supervised QC activities.
Issued Certificate of Analysis for products.
Supervised Incoming MSDS (Material Safety Data Sheet)
QUALITY CONTROL SUPERVISOR
Imperial Rubber & Urethane Co. AB
Dec 93 – Dec 95
Primary functions include:
Supervised QC on products
Provided technical support to customers in selecting products
Issue Certificate of Analysis for products.
Supervised Incoming MSDS (Material Safety Data Sheet)
Assist QA manager on ISO 9001 certification
20603 North Blue Hyacinth Dr Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
Balvinder ( Ron) Sahota
20603 North Blue Hyacinth Dr Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
Education
Northern Alberta Institute of Technology
Alberta (1989–1993)
Graduate Plastic / Mechanical Engineering Technology (Canada)
American Chemical Division
USA (1995-1996)
Certificates level 1, 2 & 3 (Elastomer) Rubber Division of American Chemical Division
(USA)
WES (World Education Services)
Education Evaluated by WES as a Associate Degree
University of Villanova
Six Sigma Green Belt
Northern Alberta Institute of Technology (2009)
Project Leadership Certificate
Certificates
RCA (Root Cause Analysis)
Essentials For Enterprise Excellence
First Aid
Reference: upon request.
20603 North Blue Hyacinth Dr Cypress, Texas 77433 281-***-****
************@*****.*** **************@*****.***
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