Matthew Coglianese

*** **** **** ***** #***

Atlanta, GA 30308

404-***-**** acqecw@r.postjobfree.com

SUMMARY

Hands on Quality Assurance and Software Tester with over eleven years software experience. Skilled in test design, selecting cost effective solutions, managing IT resources for test systems, and acting as a subject matter expert, all while maintaining a strict focus on preserving quality standards and cost containment. Excellent communication skills with proficiency in both technical and customer relations, proven with positive client feedback. Success leading and participating in work groups and project teams.

TECHNICAL SKILLS

Microsoft Office

Access

Windows

UNIX

Quick Test Pro

Load Runner

Test Director

SQL

HTML

RTI Customer First

Testing (UAT, System and Regression)

PROFESSIONAL EXPERIENCE

Sintec Media, Atlanta, GA 2010-Present

Senior QA Software Engineer 2014 - Present

Acted as primary testing resource for off shore testing team

Responsible for reviewing test documentation created by other team members

Conducted time sensitive and high complexity testing

Worked with System and Business Analysts to improve workflow

QA Software Engineer 2010 - 2013

Created manual testing of products to guarantee quality of software releases

Supervised release regression process to insure complete and accurate review of product

Conducted client visits to document workflow that facilitated process testing

Worked with team to develop processes for test casing and defect creation

EYEWONDER, Atlanta, GA 2009-2010

QA Software Engineer

Conducted on the fly manual testing of products to insure quality of software releases

Participated in Design and Requirement reviews in fast paced development processes

Produced test plans for full regression on new systems

Worked on .Net environment to produce web based and Flash products

DATASCAN TECHNOLOGIES, Alpharetta, GA 2005 – 2009

QA – Software Testing 2007 – 2009

Built and ran Quick Test Pro and Load Runner scripts for Web and Citrix based applications resulting in positive verification of stability and performance

Insured quality of software releases by conducting pre-scripted and on the fly manual testing of products

Evaluated automated testing suite during contract renewal, examining alternative options and selecting the best tool set thereby improving testing speed and quality

Interfaced with IT to handle setup and maintenance of QA system to provide a quick turn around for timed testing

Support Associate 2005 – 2007

Handled inbound support issues (via calls, E-mail, etc.) for custom loan software, researching issues to resolution and reducing client down time

Managed multiple Client operational duties, providing successful turnaround time on defects and upgrades and ensuring customer satisfaction

Created clear and detailed software defect and enhancement requests by troubleshooting across user interface, database and desktop to meet service level agreements and create new features

BELLSOUTH, Kennesaw, GA 2003 – 2005

Sales Associate

Handled inbound calls to resolve billing and service issues, consistently received kudos from customers

Provided customers with appropriate BellSouth product and Affiliate information for the purpose of selling them additional services

Adjusted and issued credits to correct billing issues

INFORMATION RESOURCE, Chicago, IL 2000 – 2002

Associate Testing Analyst

Developed and executed test plans for in-house software, analyzing and reporting the results

Created feasible and efficient software designs, working with business analysts and users to best determine requirements and partnered with developers to ensure the designs were realistic

Administered the expedient turn around of system and regression testing as well as change requests

Managed projects successfully and effectively through to completion

EDUCATION

BS, Marketing, Bradley University, Peoria, IL

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