Customer Service Representative

Ivy Sippio

**** ******* ***

Lakeland, FL *****

Cell:863-***-****

*******@*****.***

EDUCATION:

Florida Technical College earning an Associate’s Degree as Medical Administration Assistant

Skills:

• Microsoft Office

• SAP accounts payable

• PeopleSoft

• Data entry

• Software help desk applications

• Highly energized and self-motivated

• Excellent interpersonal skills

• Accustomed to multi-tasking

• Committed to superior team performance

RELAVANT EXPERIENCE

04/2015 Present Kelly Educational Staffing Substitute Teacher/Substitute

Paraprofessional

Assumes duties of the regular District/School classroom teacher promptly and in accordance

•

with school rules.

Instruct students regarding a variety of classroom topics/courses of instruction,as determined

•

by the School Districts lesson plan and accordance with Kelly Services policy.

Assist students in transition from regular classrooms to special needs classrooms as needed

•

2/2014 4/2015 Sykes Lakeland, FL Contracted under Ally Bank Customer Service

Representative

• Receives transactions from users regarding Customer Service or technical support related

needs based upon the scope of support provided by Sykes clients.

• Maintains proficiency in programs, products, and or platforms assigned.

• Responsible for meeting established individual and team performance targets, which include

Customer service, productivity, and quality standards.

Lockheed Martin- Lakeland, FL- Accounts payable System Support analyst:

2/2013-2/2008

• Maintained and routed System Change Request (SCR) received via SCR systems for several

applications (exp. Stars, Payroll, Apollo, VIP, etc.).

• Evaluated and took action on a wide variety of SAP and Apollo itsm ticket assignments.

• Performed, Coordinated, and prepared documentation and testing for SOX and E&Y audits.

Lockheed Martin Lakeland FL- Accounts Payable System admin

2008-2000

• Customer Service incoming calls, emails and voicemails.

• Supported testing for the new SAP Accts.payable process. Supported VIP (in voiceless)

issues.

• Prepared journal entries for LM Fast and PeopleSoft (ledger systems). Mars supporting

transition from Valley Forge to Lakeland.

Lockheed Martin Lakeland FL Travel Test Coordinator

2000-1999

• Member of Best Practices Travel Satrn International team with senior Leadership

Coordinated, authoring, and testing of Satrn travel system test cases for all travel site activity

for Lockheed.

• Coordinated testing for Java system test cases for all travel site migration activity.

• Resolved production issues for satrn/Java working closely with IBM team.

Lockheed Martin Lakeland FL Customer Service Representative

1999-1995

• Member of Travel and living Aerospace Customer Service team -provided Customer Service

phone support.

• Supported and resolved airline credits, resolved Sato travel agency issues and issued related

to travel cards (Visa and Amex) tested various programs etc. (Satrn, Y2K, and Java).

• Travel and Living Aerospace processing support for Lockheed employees Traveler Expense

reports.

Excellent References upon request

Contact this candidate