Engineer Manager
Resume:
Arun Babu
Email: **.****.****@*****.*********:******@*****.***
Mobile: +1-667-***-****
Skype: - arunbpt7
Career Summary-
** ***** ** ********** ** IT Infrastructure Services and hands on Datacenter Operations
A Unix Admin by trade, have handled different platforms such as, Solaris, HP Unix and Redhat Linux, along with Volume Managers ( VxVM, ZFS, SVM, LVM) and Clustering technologies ( VCS).
Worked with world class MNC’s and clients located in different places USA, provided support to Datacenters in Huston, Phoenix, Colorado Springs, Braintree, and Littleton
Acknowledged for integrity, high professional standards, “big-picture” vision, and sensitivity to deliver projects within the committed time. Responsible for SLA management of Operations Support Team.
Major System Administration And Operations Skills -
Operating Systems: Solaris 8,9,10 / HP-UX 11iv3 Redhat Linux
Volume Managers: VERITAS Volume Manager, Solaris SVM, ZFS and LVM
Cluster Technologies: VCS
Virtualization Technologies: Solaris Zones, LDOMs,
Hardware’s: SunFire, v890/880, v480/440, T Series, HP Blades
Back up Technologies: IBM TSM
Monitoring Tools: QESM, BMC, HPOV
Process: ITIL
Work History-
1. IBM
Client : CenturyLink Inc
From May 2013 – May 2015
Designation: Technical Service Specialist
Datacenters- Omaha, Denver
Technologies used: - Solaris 9 /10 / 11, VxVM, ZFS, VCS, LDOM,, NFS, ZONE, Redhat Linux, LVM
Prime Responsibilities
New Projects and having the responsibility to stabilize operations
Server build and migration (Physical/ LDOM's/Zones) as per project requirement
Responsible for escalations from Operational issues from L1/L2/L3 team, handle all major changes and project activities
Work with client for new application requirements and help them getting integrated with the server
Make sure all the SLA’s are met and no change failures
Working for Server, Storage migrations,
Providing Root Cause Analysis (RCA) for issues.
DR testing
Coordination and preparation of detailed design for new projects
2. Mphasis Ltd
Client : Pegasus Solutions
From Nov 2010 – May 2013
Designation: Lead infrastructure Engineer
Datacenters- Houston, Phoenix, Texas, Bangalore
Technologies used: - Solaris 9 /10 / 11, VxVM, ZFS, VCS, LDOM,, NFS, ZONE, HP-UX11iv3,Redhat Linux, LVM,
Prime Responsibilities
Take care of the Unix Operations for the client.
Needed to meet the SLA’s for Incident, Change and Problem Management and also the team, is responsible for completing new Projects within Time limits. Responsible for any SLA miss
Acted as First level Escalation for the team from Unix side for Technical Outages, Delivery related issues.
Worked with Onsite team in understanding the new requirements.
OS Installation/Rebuild of Sun Solaris and HP-UX as per customers requirement.
Worked with Server Engineering team
Worked with different virtualization techniques(Zone)
Understanding operational risks and doing service improvement
NFS, and DNS configs
Worked with various Volume managers like VxVM, LVM, SVM and ZFS
Worked with Clustering technologies like VCS
Servered performance monitoring and tuning
Responsibilities included day-to-day functional administration tasks
Server’s configuration as per customer requirements.
NTP Configuration to sync the server on global time zone
IP Teaming Configuration using IPMP(Solaris) and APA ( HP-UX)
Maintaining DRD and ignite
3.Accenture Service Pvt Ltd
Client:- Star Wood Hotels and Resorts
From June 2010 – Nov 2010
Designation: Solaris Administrator
Datacenters: - Houston, Braintree, Phoenix
Technologies used: - Solaris 9 /10 / 11, VxVM, ZFS, VCS, LDOM,, NFS, ZONE, LVM
Prime Responsibilities
Remote support includes assistance in Installation of new & upgrade/troubleshooting existing customer environments.
Took live calls on production down situations understanding customer’s environment & troubleshooting problem & helping customer to get business running.
If required interacting with different vendors on conference to resolve the issue.
Interacting with Backline & Engineering (Product Development) teams located in different geographies as & when needed for different escalation levels.
Being a single point of contact for customers until the issue is resolved.
Imparting/Sharing knowledge with the frontline team as & when needed for different products increasing the team skill set.
Worked as Project Manager from Infrastructure team side on couple of projects
4.HP( Hewlett –Packard ) Global Soft Ltd
Client :- On Semicondutor, Hawaiian Telcom
From Oct 2007 – May 2010
Designation: System Engineer
Datacenters :- Houston,Littleton, Colorado Spring
Technologies used: - Solaris 9 /10 / 11, RHEL, VxVM, ZFS, VCS, LDOM,, NFS, ZONE, LVM
Prime Responsibilities
Provided Unix remote support to American Clients (Solaris,HP-Ux ) .
Managed datacenter operations team which was responsible for giving Solaris Support ( L1/L2/
Used to work on Incidents, Changes and Server Builds.
Used to work on Monitoring tools related issues
Installed of new applications/ packages.
Administration of VERITAS Cluster and volume manager.
Administration of NFS / Zone, etc
Installation of kernel Patches release as per patch cycle
HP Open view (OVO8.1 and OVPA4.7) client administration
Co-ordination with Vender for any hardware related issues.
5.Network Solutions Ltd
From March 2007 - October 2007
Designation: Customer Engineer
Location: Bangalore
Prime Responsibilities
Used to support for multiple OS platforms – Sun Solaris, and Windows related systems / servers.
Responsible for installation of new systems / servers
Worked as Resident Engineer for NXP semiconductor, taking care of all the IT related issues and managing the infrastructure.
Helping customers on Backup and recovery options
Closing the issues based on time frames agreed with Clients
6.Accel Front Line Ltd
From Oct 2004 - Feb 2006
Designation: Customer Engineer
Location: Bangalore
Prime Responsibilities
Used to support for multiple OS platforms – Sun Solaris, and Windows related systems / servers.
Responsible for installation of new systems / servers
Worked as Resident Engineer for NXP semiconductor, taking care of all the IT related issues and managing the infrastructure.
Helping customers on Backup and recovery options
Closing the issues based on time frames agreed with Clients
7.KELTRON LTD
From Dec 2001 - Dec 2002
Designation: Technician Apprentice
Location: Trivandrum
Prime Responsibilities
Worked as Technician Apprentice and provide system admin task to domestic clients
Certifications-
Sun Certified System Admin I (SCSA –Solaris 10)
Educational Academics-
Bachelor of Science Degree in Information Technology from The Trustforte Corporation, New York, USA based on Education,Training and Experience for H1B
Diploma from Technical Board of Exams, Kerala, India with 72%
Class X (Technical High school) from State Board, Kerala, India with 78%
Professional Training-
Solaris 10 System Administration Training 2008
Solaris 10 Boot camp Training from HP 2010
VERITAS Cluster Server training by Symantec 2011
VERITAS Volume Manager 2012
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