Customer Service Human Resources

NATASHA M. RICE

**** ******* *****, **** **********, MD 20744 (C) 240-***-**** Natasha ****@****.***

Professional Summary

Ability to ensure accurate processing and recording of company’s payroll, provide timely and accurate financial information, participate in daily data entry Payroll processing, excellent computer skills; highly dependable, punctual and efficient, thrive effectively in high-energy environments; ability to prioritize workloads and meet deadlines; ability to deal directly with clients and vendors; responsible, supportive and committed team player.

Skills

Microsoft Office 2010 Suite which include Word, Detail-oriented with excellent independent

PowerPoint, Excel, Access, Windows Vista/XP judgment and decision-making abilities.

ADP/PC Windows Pay Expert (ADP), E-Time

Lyceum, Reportsmith, Accuterm (Accounting System),

Quick Books, and Reynolds Accounting System, Great Plains, WorkPlace

Work History

Accounts Payable Specialist

Dorothy Height Community PCS – Washington, DC 11/2014 to Current

Review all invoices/requisitions for appropriate documentation and approval prior to payment; Prints and obtains signatures on all accounts payable checks, Assists in Monthly Closings, filing, answer all vendor inquires, maintain all account payable reports, spreadsheets, distributes signed checks as required, Maintain updated vendor files and GL codes, Manage Weekly Check Run, Date Entry invoices for payment, Prepare batches of invoices for data entry

Accounts Receivable Specialist

OURISMAN CHEVROLET – Temple Hills, MD 06/2014 to 11/2014

Process and post daily deposits to the appropriate customer account and invoices, ensuring reconciliation of the batch; prepare monthly accounts receivable reporting package, including analyses of days sales outstanding and bad debt reserves; interface with customer service, sales organizations and senior level management in communicating and resolving issues; scan checks for remote deposit; analyze customer accounts at the time of application for any skipped or partial payments, or customer errors; contact customers immediately to resolve any remittance discrepancies; accounts receivable analysis and reporting Generate AR aging reports and identify critical issues; identify any reasons for non-payment and develop plans with supervisor on how to resolve; flag and communicate any invoicing or credit memo errors identified when applying remittances; interact with bank and resolve any batch or returned check issues; responsible for inventory of new vehicles and loan pay-offs.

Payroll Administrator

JK DISTRIBUTORS – Falls Church, VA 06/2011 to 06/2014

Processed payroll and maintained payroll information as required for over 400 employees. Intake of all new hire persona information in regards to payroll; handled various customer service and administrative tasks which included resolve of customer issues in regards to the preparation of payroll; prepared and maintained related payroll records and reports; processed client payments using online credit card authorizations; assisted Accounts Receivable with the monthly and weekly client statements, payment verifications, post client accounts, and posted merchandise employee payments; processed incoming checks, cash, ROAs from 12 stores; verified all cash, credit card and check totals in regards to balancing the general ledger; cash bundling and deposits.

Payroll Administrator

PHOENIX TECHNOLOGIES, Manassas, VA 03/2010 to 06/2011

Handled various customer service and administrative duties that included customer disputes with payroll; process payroll and maintained payroll for more than 200 employees; handled a high volume of calls to ensure customer satisfaction; prepared and maintained related payroll records and reports.

Payroll Administrator

MASLOW MEDIA GROUP INC., Washington, DC 01/2008 to 08/2009

Handled various customer service and administrative duties that included customer disputes with payroll; process payroll and maintained payroll for a staff of over 1200 employees using a multi-jurisdiction payroll company; handled a high volume of calls; prepared and maintained related payroll records and reports; entered payroll data using Nat Geo secured server; responsible for creating contracts for new hires; responsible for insurance coverage on all employees; handled all payroll and tax concerns for employees of the company.

Human Resources Manager

ARES GROUP INC., Alexandria, VA 03/2004 to 12/2007

Maintained all administrative and personnel files; coordinated with Project Managers within the company on all payroll and human resource issues; managed all day-to-day operations and administrative aspects of the Payroll Department; coordinated training schedules of personnel; maintained employee benefit programs and informed employees of benefits by studying and assessing benefit needs; maintained management guidelines by preparing and updating human resource policies and procedures; developed a series of correspondence with the VP of Administration in regards to human resources and administrative actions; ensured the maintenance was accurate and complete within the database on all employees of Ares.

Education

College

NORTHERN VIRGINIA COMMUNITY COLLEGE – Woodbridge, VA

Obtained credits towards Degree in Child Development

College

DANVILLE COMMUNITY COLLEGE – Danville, VA

Obtained credits towards Degree in Computer Information Systems

High School Diploma:

GEORGE WASHINGTON HIGH SCHOOL – Danville, VA 1989

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