Engineer Support

BENJAMIN SONIN

** ****** **.

HUNTINGTON, NY ****3

Email: *********@*****.***

Cell Phone: 631-***-****

SUMMARY:

A career oriented IT professional with over 10 years experience. Proven computer, troubleshooting and networking skills.

Extensive knowledge and experience supporting computer hardware and software.

Windows NT – Windows 8 Desktop Support, Help Desk Experience.

In-depth knowledge of TCP/IP networking and network management practices

Working knowledge of diagnostic utilities for troubleshooting network connectivity, software and hardware.

Identified and documented resolutions to complex desktop support issues.

Office 365 support in hybrid environment.

Citrix and VM Ware support.

Blackberry Enterprise Server support and smart devices.

Setup network printer/scanner and peripheral devices.

Removed viruses, corrupted data, malware, etc., from computers.

Audio/Video support within conference rooms.

Avaya phone support

EXPERIENCE:

Central Synagogue, New York, NY October 2011 to Present

Information Technology Coordinator

Administer multi-server Windows 2003/2008, consisting of over 100 workstations and over 100 end-users.

Active Directory account creation, mailbox setup, and group management.

Administer and maintain Office 365 and user accounts.

Configuring pre-installation and post-installation system settings, Windows security features, network connectivity applications included with Windows XP/7/8, and configuring OS for mobile computing.

Maintaining systems, including monitoring and resolving performance and reliability issues.

Office 365 support.

Troubleshoot network connectivity, network printing and user access issues.

Assist with technology planning through ongoing research.

THIEME PUBLISHING GROUP, New York, NY March 2003 to October 2011

Desktop / Network Administrator

Responsibilities are to maintain availability of NYC headquarters’ computer systems, including servers, workstations, laptops, printers, PDA’s and multimedia equipment.

Perform all Desktop Support, Break Fix, and Moves/Adds/Changes for the branch.

Administer and maintain Microsoft Exchange Server and user accounts.

Maintain system tape backups and implement disaster recovery plan.

Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.

Maintain network security policy, address server security issues and apply appropriate security patches, upgrades, and policies.

Provide VPN support.

Implement Norton Antivirus Corporate Edition with NAV for Exchange for the management of virus related issues.

On-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.

Develop and maintain an inventory of all computers, monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.

FRIEDMAN COMPUTER SOLUTIONS, INC., Rockville, MD May 2001 to March 2003

Network Engineer

Worked for end client: TRIUMPH LEARNING IN NEW YORK CITY

Supported over 70 users on WINDOWS 98 -2000 workstations connecting to a Windows 2000 server.

Implemented User Profiles and System Policies on all workstations throughout the network to centralize and ease administration. Setting up new user accounts, mail accounts on Exchange 2003/2000/5.5 and messaging systems, file sharing and NTFS permissions.

Installed, repaired, upgraded and maintained servers and workstations. Setup laptops for remote users.

Trouble shooting LAN/WAN network problems (TCP/IP configuration, DNS and printers).

Provided help desk support for two locations and over the phone.

NET@WORK INC., New York, NY September 1999 to May 2001

Service Technician

Installation, administration and support for Windows NT servers, Win 2000, Win 95, and Win 98 operating systems and various applications locally, as well as over a network for over 100 company’s clients.

Deployment of WinNT security system for Windows 98/95 clients (script writing, set up file permissions and access rights, use of remote policy editor for registry changes, management of accounts’ access rights, set up groups, consolidation of existing user accounts into groups).

Formation of data back-up using ARCserveIT and BackUp Exec software, including agents.

Execution of network-printing feature using HP Jet Direct.

EDUCATION:

B.S. in Mechanical Engineering State Polytechnic University; 1994

LICENSES & CERTIFICATIONS

Microsoft Certified Systems Engineer (Pending)

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