Analyst

Nehad Ahmed

** ***** ***** **, ***, Boston MA ***25

Phone: 617-***-****

Email: *****.*******@*****.***

OBJECTIVE

To obtain an Information Security Analyst position in the field of Information Technology where I can utilize my software, hardware and troubleshooting experience acquired while emphasizing on business productivity.

EDUCATION

Boston University, Boston MA, January 2015

Master of Science in Computer Information Systems

University of Massachusetts Boston, Boston MA, June 2010

Bachelor of Arts in Mathematics

Benjamin Franklin Institute of Technology, Boston MA, May 2006

Associate of Science in Computer Technology

EXPERIENCE

Boston Medical Center, Boston MA, 2006-present

Patients Accounts Specialist

Review unpaid and denied claims to further investigate and analyze the denial reasons

Communicate directly with the insurance companies, healthcare providers, and patients to get claims processed and paid.

Evaluate credit balance accounts to further analyze occurred credit on claims and process necessary refund to insurance carrier.

Extracts financial related reports to track the process and progress

Establish strong communication with other hospital departments to strength the productivity and revenues for the medical center.

Protect hospital value by keeping collected information confidential with according to medical center policies and procedures, federal, state and local standards.

Develop effective policies and procedures for staff to perform their daily tasks

Patient Access Representative

Provided registration tasks to the Emergency Room

Verified patients health insurance eligibility via different computer systems

Updated and modified patients demographics in SDK as needed

Boston CyberTech, Brighton MA, 2005-2006

Desktop Support Specialist

Provided desktop support to clients remotely and onsite.

Performed system upgrades (operating systems), and hardware upgrades (RAM, Hard-drives, fan replacement, laptop monitor replacement and laptop keyboard replacement).

Provided system cleaning from viruses and malware and consulted customers on how to better defend against viruses, adware, malwares and other type of malicious attacks.

Stop and Shop Supermarket, Dorchester MA, 2000-2006

Customer Service Representative

Provided customers with high quality customer service to better fulfill their grocery shopping.

Assisted customers finding the products and groceries needed on regular basis.

VOLUNTEERING

1199 SEIU, Boston MA, 2014-2015

Provide math tutoring to students enrolled in College-Prep classes at Bunker Hill Community College.

SKILLS

Solid understanding of vulnerability management and risk assessment

Understand the importance of authentication, authorization, and accounting

Competent with disaster recovery and business continuity concepts

Knowledgeable of the imperative using strong login passwords

Well experienced developing policies and procedures with accordance to the business model

Extensive hands-on experience on windows based PC and laptops (hardware and software)

Excellent communication, interpersonal and leadership skills

Solid presentation and organization skills

Profound ability to work under pressure, and immense ability to handle multiple tasks

Reference furnished upon Request

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