Customer Service Host

Albricia Alejandra Yepez

*** ** **** ***. *** ***. Miami, Fl 33130

305-***-**** ****************@*****.***

Objective

Seeking a position with career development opportunities in a growing industry, in which my experience, knowledge and positive outlook will be utilized to the fullest extent.

Education

Miami International University of Art and Design Sept 2013 – Jan 2014

Fashion Merchandise

University of Florida Sept 2012 – Dec 2013

English Language Institute

Universidad Jose Antonio Paez Feb 2008 – Sept 2012

Bachelors in Marketing, 2012

Work Experience

Reservations Agent - FORTUNE HOUSE HOTEL April 2015 – Present

185 SE 14th Terrace, Miami, FL 33131

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the selling status, rates, and benefits of all packages plans.

Configuring rates on the hotels property mangement system.

Knows the credit policy of the hotel and how to code each reservation.

Determines room rates based on the selling tactics of the hotel.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Monitors advances deposit requirements.

Making arrangements for clients travel programs.

To be aware of all front office procedures and assist with reception duties when required.

VIP Hostess – STORY MIAMI March 2015 – Present

136 Collins Ave, Miami Beach, FL 33139

Greeted customers immediately upon entry into the club and made wine and liquor suggestions for bottle service.

Ensured customers enjoyed a pleasurable experience and secured numerous repeat customers.

Increased revenues through excellent guest relations.

Built and maintained excellent relationships with business partners, ensuring great tickets for guests.

Maintained an open line of communication with management to help ensure a pleasurable and smooth experience for VIP customers.

Worked as a team focused on environment creation.

Lead Hostess – VINTRO HOTEL AND KITCHEN Nov 2014 – May 2015

2216 Park Avenue Miami Beach, FL 33139

Demonstrated ability to communicate with kitchen staff and coworkers.

Run waitlist, gauge kitchen, servers and general dining room performance

Well-versed in maintaining waiting list of guests.

Highly skilled in greeting and interacting with guests in a professional manner.

Hands-on experience in answering telephone and taking Open Table reservations.

Ensure that requirements for all guests are met.

Examine and maintain the entrance area, doors, windows in addition to menu covers and inserts.

Marketing and Sales – LOCAL MARKETING INC Nov 2013 – Oct 2014

North Miami, FL 33139

Assist with promotional objective, advertising and publicity press releases.

Track marketing campaigns and effectiveness in sales.

Increase sales by 10% by implementing sales techniques.

Prepare reports informing performance of the business.

Follow up marketing activities and sales promotions.

Deliver great customer service.

VIP Hostess – CAMEO MIAMI Jul 2013 – Oct 2014

1445 Washington Ave, Miami Beach, FL 33139

Greet customers. Take payments and deliver great customer service.

Enter transactions in the cash register.

Count money at the end and beginning of the shift.

Resolve customer complains in a proactive manner.

Ensure maintenance of check out areas.

Sort and count currency.

Marketing and Sales – SUMYMCA INTERNATIONAL Jan 2013 - Jul 2014

8238 NW South River Dr. Medley, FL 33166

Directed and organized the entire logistics of the product.

Outstanding customer service.

Developed marketing strategies.

Maintained an awareness of all promotions and advertisements.

Assist in completing price changes within the department

Any other tasks as assigned from time to time by any manager.

Skills

Excellent client service, communication and organization skills.

Able to read, write and speak English and Spanish.

Good and Energetic Personality.

Ability to work independently or as a team player.

Self-motivated and ready to go above and beyond.

Ability to manage time effectively.

Goal / task oriented.

Social media.

Contact this candidate